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Troubleshooting
Display/Indicator Lights Possible Cause Recommended Solution
The printhead is not
fully closed.
Close the printhead completely.
HEAD OPEN
CLOSE HEAD
STATUS light steady red
PAUSE light steady yellow
The printhead open
sensor is not working
properly.
Call a service technician to
replace the sensor.
The media is not loaded
or is loaded incorrectly.
Load media correctly.
Misaligned media
sensor.
Check the position of the media
sensor.
MEDIA OUT
LOAD MEDIA
STATUS light steady red
SUPPLIES light steady red
The printer is set for
noncontinuous media,
but continuous media is
loaded.
Install the proper media type,
or reset printer for the current
media type.
Calibrate the printer.
See Media and Ribbon Sensor
Calibration.
Ribbon is not required with direct
thermal media. If you are using
direct thermal media, remove the
ribbon. This error message will
not affect printing.
WARNING
RIBBON IN
STATUS light steady yellow
SUPPLIES light flashing yellow
Ribbon is loaded, but
the printer is set for
direct thermal mode.
If you are using thermal transfer
media, which requires ribbon, set
the printer for Thermal Transfer
mode. See Thermal Transfer.
ALERT
RIBBON OUT
STATUS light steady red
SUPPLIES light flashing yellow
In thermal transfer
mode:
• ribbon is not loaded
• ribbon is loaded
incorrectly
• the ribbon sensor is
not detecting ribbon
• media is blocking
the ribbon sensor
Load ribbon correctly. See Load
the Ribbon.Calibrate the printer.
See Media and Ribbon Sensor
Calibration.
Table 14Error Messages
145
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