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Troubleshooting
Display/Indicator Lights Possible Cause Recommended Solution
In thermal transfer
mode, the printer did
not detect the ribbon
even though it is loaded
correctly.
Print a sensor profile (see Print
Information). The ribbon out
threshold (2) is likely too high,
above the line that indicates
where the ribbon is detected (1).
2
1
Calibrate the printer (see Media
and Ribbon Sensor Calibration)
or load printer defaults (see Load
Defaults).
If you are using direct
thermal media, the
printer is waiting for
ribbon to be loaded
because it is incorrectly
set for thermal transfer
mode.
Set the printer for Direct Thermal
mode.
PH NOT AUTHENTICATED
REPLACE PRINT HEAD
STATUS light steady red
PAUSE light steady red
DATA light steady red
The printhead was
replaced with one that
is not a genuine Zebra
printhead.
Install a genuine Zebra
printhead.
Table 14Error Messages(Continued)
146
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