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Troubleshooting
Issue Possible Cause Recommended Solution
The platen roller is dirty. Clean the printhead and platen roller. See
Clean the printhead and platen roller.
Media guides are positioned
improperly.
Ensure that the media guides are properly
positioned. See Load the Media.
The media type is set
incorrectly.
Set the printer for the correct media type (gap/
notch, continuous, or mark). See Media Type.
Loss of printing
registration on labels.
Excessive vertical
drift in top-of-form
registration.
The media is loaded
incorrectly.
Load media correctly. See Load the Media.
Print element damaged. Call a service technician.Long tracks of
missing print on
several labels
Wrinkled ribbon. See wrinkled ribbon causes and solutions in
Ribbon Problems.
Fine, angular gray
lines on blank labels
Wrinkled ribbon. See wrinkled ribbon causes and solutions in
Ribbon Problems.
The media or ribbon is not
designed for high#speed
operation.
Replace supplies with those recommended for
high-speed operation.
You are using an incorrect
combination of media and
ribbon for your application.
Switch to a different type of media or ribbon
to try to find a compatible combination.If
necessary, consult your authorized Zebra
reseller or distributor for information and
advice.
You are using ribbon with
direct thermal media.
Direct thermal media does not require ribbon.
To determine if you are using direct thermal
media, perform the label scratch test in When
to Use Ribbon on page 19.
Printing too light or
too dark over the
entire label
Incorrect or uneven printhead
pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Adjusting
the Printhead Pressure on page 117.
Smudge marks on
labels
The media or ribbon is not
designed for high#speed
operation.
Replace supplies with those recommended for
high-speed operation.
The printer is not calibrated. Calibrate the printer. See Calibrating the
Ribbon and Media Sensors on page 111.
Misregistration/skips
labels
Improper label format. Check your label format and correct it as
necessary.
The platen roller is dirty. Clean the printhead and platen roller. See
Cleaning the Printhead and Platen Roller on
page 124.
Misregistration and
misprint of one to
three labels
Media does not meet
specifications.
Use media that meets specifications. See
Media Specifications on page 165.
Table 12Printing Issues(Continued)
141
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