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Troubleshooting
Display/Indicator Lights Possible Cause Recommended Solution
CAUTION: The cutter blade is sharp. Do not touch
or rub the blade with your fingers.
CUT ERROR
STATUS light steady red
PAUSE light steady yellow
The cutter blade is in
the media path.
Turn off the printer power and
unplug the printer. Inspect the
cutter module for debris and
clean as needed following the
cleaning instructions in Cleaning
and Lubricating the Cutter
Module on page 132.
Free up some of the printer’s
memory by adjusting the label
format or printer parameters.
One way to free up memory is
to adjust the print width to the
actual width of the label instead
of leaving the print width set to
the default. See Print Width.
Ensure that the data is not
directed to a device that is not
installed or is unavailable.
OUT OF MEMORY
STORING GRAPHIC
OUT OF MEMORY
STORING FORMAT
OUT OF MEMORY
STORING BITMAP
HEAD COLD
PRINTING FONT
There is not enough
memory to perform the
function specified on
the second line of the
error message.
If the problem persists, call a
service technician.
Table 14Error Messages(Continued)
Communications Problems
This table identifies problems with communications, the possible causes, and the recommended solutions.
Problem Possible Cause Recommended Solution
Check the printer driver or software
communications settings (if applicable).
If you are using serial communication, check
the serial port settings. See Port Settings on
page 108.
A label format was sent
to the printer but was not
recognized. The DATA
light does not flash.
The communication
parameters are incorrect.
If you are using serial communication, make
sure that you are using a null modem cable
or a null modem adapter.
Table 15Communications Problems
148
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