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Troubleshooting
Issue Possible Cause Recommended Solution
The media type is set
incorrectly.
Set the printer for the correct media type (gap/
notch, continuous, or mark). See Media Type.
Table 12Printing Issues(Continued)
Ribbon Problems
This table identifies problems that may occur with ribbon, the possible causes, and the recommended
solutions.
For videos of some common procedures, go to
www.zebra.com/zt200-info.
Problem Possible Cause Recommended Solution
Darkness setting too high.
Reduce the darkness setting. See Print
Darkness for how to change the darkness
setting. Clean the printhead thoroughly. See
Cleaning the Printhead and Platen Roller on
page 124.
Broken or melted
ribbon
The ribbon is coated on the
wrong side and cannot be
used in this printer.
Replace the ribbon with one coated on the
correct side. For more information, see Coated
Side of Ribbon on page 19.
Ribbon slips or does
not advance correctly
Ribbon tension is set
incorrectly.
Change the tension settings on the ribbon
spindles. See Adjusting Ribbon Tension on
page 119.
Ribbon was loaded
incorrectly.
Load the ribbon correctly. See Loading the
Ribbon on page 25.
Incorrect burn temperature. For optimal print quality, set the darkness
to the lowest possible setting for your
application. You may want to perform the
FEED Self Test on page 153 to determine
the ideal darkness setting.
See Print Darkness for how to change the
darkness setting.
Incorrect or uneven printhead
pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Adjusting
the Printhead Pressure on page 117.
Wrinkled ribbon
Media not feeding properly;
“walking” from side to side.
Make sure that media is snug by adjusting the
media guide, or call a service technician.
Table 13Ribbon Problems
143
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