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Troubleshooting
Problem Possible Cause Recommended Solution
The printhead or platen roller
may be installed incorrectly.
Call a service technician.
The printer does
not detect when the
ribbon runs out.
In thermal transfer
mode, the printer
did not detect the
ribbon even though it
is loaded correctly.
The printer may have been
calibrated without ribbon or
without the ribbon loaded
properly.
Make sure that ribbon is loaded correctly so
that it can be detected by the ribbon sensor.
Under the printhead, the ribbon should track
all the way back, near the printer’s firewall.
See Loading the Ribbon on page 25. Make
sure that ribbon is loaded correctly so that it
can be detected by the ribbon sensor. Under
the printhead, the ribbon should track all the
way back, near the printer’s firewall. Refer to
the User Guide for instructions for loading
ribbon. Calibrate the printer. See Calibrating
the Ribbon and Media Sensors on page 111.
The printer indicates
that ribbon is out,
even though ribbon is
loaded correctly.
The printer was not calibrated
for the label and ribbon being
used.
Calibrate the printer. See Calibrating the
Ribbon and Media Sensors on page 111.
Table 13Ribbon Problems(Continued)
Error Messages
The ZT230 control panel displays messages when there is an error. See
Table 14Error Messages on
page 145 for errors, the possible causes, and the recommended solutions.
QuickHelp Pages
Most error messages will include the option to view a QuickHelp page. The lower right-hand corner of the
message displays QR.
To access a QuickHelp page from an error message:
1. Press RIGHT SELECT to select QR.
The printer displays a QuickHelp page specific to that error message. This page includes a QR code,
such as this.
2. Scan the QR code with a smartphone.
Your phone accesses either a video specific to that error message or the Zebra support page for your
printer.
Error Message Lookup
Review the display or indicator lights, review the possible causes, and implement a recommended solution.
144
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