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Troubleshooting
Issue Possible Cause Recommended Solution
The printer is out of
calibration.
Calibrate the printer. See Calibrating the
Ribbon and Media Sensors on page 111.
Vertical drift in
top#of-form position
The platen roller is dirty. Clean the printhead and platen roller. See
Cleaning the Printhead and Platen Roller on
page 124.
The printer is using
non#continuous labels but
is configured in continuous
mode.
Set the printer for the correct media type (gap/
notch, continuous, or mark—see Media Type)
and calibrate the printer, if necessary (see
Calibrating the Ribbon and Media Sensors on
page 111).
The media sensor is calibrated
improperly.
Calibrate the printer. See Calibrating the
Ribbon and Media Sensors on page 111.
The platen roller is dirty. Clean the printhead and platen roller. See
Cleaning the Printhead and Platen Roller on
page 124.
Improper printhead pressure
settings (toggles).
a
Adjust the printhead pressure to ensure
proper functionality. See Adjusting the
Printhead Pressure on page 117.
The media or ribbon is loaded
incorrectly.
Ensure that the media and ribbon are loaded
correctly. See Loading the Ribbon on page 25
and Loading the Media on page 29.
Vertical image or
label drift
Incompatible media. You must use media that meets the printer
specifications. Ensure that the interlabel gaps
or notches are 2to 4 mm and consistently
placed (see Media Specifications on page
165).
The bar code is not within
specifications because the
print is too light or too dark.
Perform the FEED Self Test on page 153.
Adjust the darkness or print speed settings as
necessary.
The bar code printed
on a label does not
scan.
There is not enough blank
space around the bar code.
Leave at least 1/8 in. (3.2 mm) between the bar
code and other printed areas on the label and
between the bar code and the edge of the
label.
The media or ribbon is loaded
incorrectly.
Ensure that the media and ribbon are loaded
correctly. See Loading the Ribbon on page 25
and Loading the Media on page 29.
The sensors could not detect
the media or ribbon.
Calibrate the printer. See Calibrating the
Ribbon and Media Sensors on page 111.
Auto Calibrate failed.
The sensors are dirty or
positioned improperly.
Ensure that the sensors are clean and properly
positioned.
Table 12Printing Issues(Continued)
142
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