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Solve Web Services problems
If you are having problems using Web Services, check the following:
● Make sure the printer is connected to the Internet using an Ethernet or wireless connection.
NOTE: You cannot use these web features if the printer is connected using a USB cable.
● Make sure the latest product updates have been installed on the printer.
● Make sure Web Services is enabled on the printer. For more information, see Set up Web Services.
● Make sure the network hub, switch, or router is turned on and working correctly.
● If you are connecting the printer using an Ethernet cable, make sure you are not using a phone cord or a
crossover cable to connect the printer to the network, and that the Ethernet cable is securely connected
to the printer. For more information, see Network and connection issues.
● If you are connecting the printer using a wireless connection, make sure the wireless network is
functioning properly. For more information, see Network and connection issues.
● If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you
are entering are valid:
– Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox,
or Safari).
– Check with the IT administrator or person who set up your rewall.
If the proxy settings used by your rewall have changed, you must update these settings in either
the printer control panel or the embedded web server. If these settings are not updated, you will
not be able to use Web Services.
For more information, see Set up Web Services.
164 Chapter 10 Solve a problem ENWW
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