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– Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.
– Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the
curl.
● Pages are skewing
– Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull
out the input tray from the printer and reload the paper correctly, making sure that the paper
guides are aligned correctly.
– Load paper into the printer only when it is not printing.
– Make sure the rear access door is securely shut.
● Multiple pages are being picked up
– Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.
– Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.
– Make sure the tray is not overloaded with paper.
– Use HP paper for optimum performance and eiciency.
Printing issues
What do you want to do?
●
Fix problems with HP+ printers not printing
●
Fix problems with page not printing (unable to print)
●
Fix print quality issues
Fix problems with HP+ printers not printing
If your HP+ printer does not print, verify that it is connected to the Internet and that you are using HP Original
cartridges.
HP+ printers must be connected to the Internet over Wi-Fi or Ethernet to function. Your printer might be
occasionally disconnected from the Internet (for example, due to power outage, network or router issues, or
turning o the printer when not in use). You might be able to print a limited number of pages while the printer
is disconnected, but it is critical to reconnect the printer to continue printing.
Also, make sure you have installed Original HP cartridges. Original HP cartridges are manufactured and sold
by HP in oicial HP packaging. HP+ printers require Original HP cartridges. If non-Original HP or relled
cartridges are installed, HP+ printers will not operate as expected.
144 Chapter 10 Solve a problem ENWW
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