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Clear a print carriage jam
Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
● Do not place too much paper in the printer trays. For information on tray capacity, see Specications.
● Remove printed papers from the output tray frequently.
● Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
● Prevent curled or wrinkled paper by storing all unused paper at in a resealable bag.
● Do not use paper that is too thick or too thin for the printer.
● Make sure that the trays are loaded correctly and are not too full. For more information, see Load paper.
● Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.
● Do not mix dierent paper types and paper sizes in the input tray; the entire stack of paper in the input
tray must be the same size and type.
● Do not force paper too far inside the input tray.
● If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
● Use paper types that are recommended for the printer.
● If the printer is about to run out of paper, allow the printer to run out of paper rst, and then add paper.
Do not load paper when the printer is printing.
● When removing the input tray, it is recommended to remove the tray completely from the printer to
make sure no paper is stuck at the rear of the tray. You might need to check the opening in the printer
where the tray was, and reach into the gap to remove any paper.
Solve paper-feed problems
What kind of problem are you having?
● Paper is not picked up from a tray
– Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before
loading.
– Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper guides are snug, but not tight, against the stack.
ENWW Get help in this guide 143
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