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If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the
Software or warranty and support services for the Software which are not of a kind ordinarily acquired for
personal, domestic or household use or consumption, then despite any other provision of this EULA, HP
limits its liability for failure to comply with a consumer guarantee as follows:
a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement of the Software or the
supply of equivalent software; repair of the Software; payment of the costs of replacing the Software or
of acquiring equivalent software; or payment of the costs of having the Software repaired; and
c. otherwise, to the maximum extent permitted by law.
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be excluded
under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means a transaction
involving a person who is purchasing goods for personal, domestic or household use or consumption
and not for the purpose of a business. New Zealand consumers who are purchasing goods for personal,
domestic or household use or consumption and not for the purpose of a business ("New Zealand
Consumers") are entitled to repair, replacement or refund for a failure and compensation for other
reasonably foreseeable loss or damage. A New Zealand Consumer (as dened above) may recover the
costs of returning the product to the place of purchase if there is a breach of the New Zealand consumer law;
furthermore, if it will be of signicant cost to the New Zealand Consumer to return the goods to HP then HP
will collect such goods at its own cost. Where any supply of products or services is for business purposes,
you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and value of the
transaction, this is fair and reasonable.
© Copyright 2021 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names mentioned herein
may be trademarks of their respective companies. To the extent permitted by applicable law, the only warranties
for HP products and services are set forth in the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by
applicable law, HP shall not be liable for technical or editorial errors or omissions contained herein.
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater exibility in performing defective parts replacement. If during the diagnosis period, HP identies that the
repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There
are two categories of CSR parts: 1)Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service. 2)Parts for which customer self
repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace
them for you, this may be done at no additional charge under the type of warranty service designated for your
product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same-day or four-hour delivery may be oered at an additional charge where geography permits. If assistance is
required, you can call the HPTechnical Support Center and a technician will help you over the phone. HP species
in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases
where it is required to return the defective part to HP, you must ship the defective part back to HP within a
dened period of time, normally ve(5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in HP billing you
for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the
courier/carrier to be used.
76
Appendix BService and support
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