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Table 7-3 Jam locations (continued)
Feature Description
3 Rear access door
Frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem,
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a test page to test the printer.
2. Check that the tray is congured for the correct paper size and type.
a. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
b. Click the Settings tab.
c. From the left menu, click Preferences.
d. Click Tray and Paper Management and check the settings.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
5. Print a test page to test the printer.
If none of these steps resolves the problem, the printer might need service. Contact support.
Clear jams from the input tray
1. Remove the input tray.
Pull out the tray fully, and if needed, slightly tilt or lift the tray to remove it from the printer.
Frequent or recurring paper jams? 37
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