Loading ...
Loading ...
Loading ...
Solve problems7
This section suggests solutions to common problems.
You can also get help from the HP Smart app. HP Smart provides alerts for printer issues (jams and other
problems), links to help content, and options to contact support for additional assistance. For more information,
see Use the HP Smart app to print, scan, and manage.
If the suggestions do not solve the problems, try getting help using one of the support services, see HP support.
HP support
For the latest product updates and support information, visit hp.com/support and nd your printer. HP online
support provides a variety of options for help with your printer:
● Get software and drivers: Download software, drivers, and rmware you need for the printer.
● Ask the community: Join the community forums to nd solutions, ask questions, and share tips.
● HP Diagnostic Tools: Use HP online tools to detect your printer and nd recommended solutions.
Contact HP
If you need help from an HP technical support representative to solve a problem, visit hp.com/support. The
following contact options are available at no cost for in-warranty customers (HP agent-assisted support for
out-of-warranty customers may require a fee):
● Chat with an HP support agent or the HP Virtual Agent online.
● Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
● Product name (located on the printer)
● Product number (located on a label inside the printer)
● Serial number (located on a label inside the printer)
Register printer
By taking just a few minutes to register, you can enjoy quicker service, more eicient support, and product
support alerts. If you did not register your printer while installing the software, you can register now at
www.register.hp.com
Additional warranty options
Extended service plans are available for the printer at additional costs. Visit hp.com/support, select your country/
region and language, nd your printer, and then explore the extended warranty options available for your printer.
Additional information
Go to hp.com/support. Select your country/region. Enter the product name, and then select Search.
Solve problems
31
Loading ...
Loading ...
Loading ...