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1. Check the printer supplies status from the EWS or information page. To print the information page, press
the Information button . Open EWS, see Congure the printer using the Embedded Web Server (EWS).
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has “HP” on it or has the HP logo on it. For more information on identifying HP
cartridges go to www.hp.com/go/learnaboutsupplies
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page from EWS.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Tools tab.
3. From the left menu, click Utilities and select Print Quality Toolbox.
4. In the Clean the Fuser area, click Start to begin the cleaning process.
Visually inspect the toner cartridge
Follow these steps to inspect the toner cartridge.
1. Remove the toner cartridge from the printer and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. If you see any damage on the toner cartridge, replace the toner cartridge.
4. Reinstall the toner cartridge and print a few pages to see if the problem is resolved.
Check paper and the printing environment
This topic describes how to troubleshoot the paper quality issues and the printing environment.
Step one: Use paper that meets HP
specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
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Chapter 7Solve problems
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