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®
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are either registered
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Safety information
Always follow basic safety precautions when
using this product to reduce risk of injury from
re or electric shock.
Read and understand all instructions in the
documentation that comes with the printer.
Observe all warnings and instructions marked on
the product.
Unplug this product from wall outlets before
cleaning.
Do not install or use this product near water, or
when you are wet.
Install the product securely on a stable surface.
Install the product in a protected location where
no one can step on or trip over the line cord, and
the line cord cannot be damaged.
If the product does not operate normally, see
Solve problems in this guide.
There are no user-serviceable parts inside. Refer
servicing to qualied service personnel.
Table of contents
1Get started...................................................................................................................................................................................................1
Printer views ...........................................................................................................................................................................................1
Printer front view ..........................................................................................................................................................................1
Printer rear view............................................................................................................................................................................2
Control panel...........................................................................................................................................................................................2
Interpret control-panel lights...............................................................................................................................................................3
Attention light................................................................................................................................................................................3
Wi-Fi light (wireless models).......................................................................................................................................................4
Use the HP Smart app to print, scan, and manage...........................................................................................................................6
To install HP Smart and open the app.......................................................................................................................................6
Get more information about HP Smart .....................................................................................................................................7
2Connect your printer...................................................................................................................................................................................8
Connect your printer to a Wi-Fi network using HP software...........................................................................................................8
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup (WPS)..............................................................................8
Connect your printer to an Ethernet network ...................................................................................................................................9
Connect your printer using a USB cable .............................................................................................................................................9
Change wireless settings......................................................................................................................................................................9
To turn on or o the wireless capabilities of the printer...................................................................................................... 10
To restore network settings to default settings.................................................................................................................... 10
Change the connection type.............................................................................................................................................................. 10
Change USB to a wireless connection (Windows 7/Windows 10 and above/macOS) .................................................... 10
Change wireless to a USB connection (Windows/macOS) ................................................................................................... 10
3Load media ............................................................................................................................................................................................... 11
Before you begin ................................................................................................................................................................................. 11
Load paper ........................................................................................................................................................................................... 11
Load envelopes ................................................................................................................................................................................... 13
Load labels........................................................................................................................................................................................... 14
Change the paper settings ................................................................................................................................................................ 15
To change the paper settings (Windows)............................................................................................................................... 15
To change the paper settings (OS X)....................................................................................................................................... 15
To change the default paper settings from the embedded web server ........................................................................... 16
4Print............................................................................................................................................................................................................ 17
Print with mobile devices................................................................................................................................................................... 17
Print while connected to same Wi-Fi network....................................................................................................................... 17
Print without connecting to same Wi-Fi network (Wi-Fi Direct) ......................................................................................... 17
To turn Wi-Fi Directon or o from the embedded web server............................................................................................ 18
To nd the Wi-Fi Direct name or password............................................................................................................................ 18
iii
Print using a Windows computer...................................................................................................................................................... 18
Print from a Mac computer................................................................................................................................................................ 19
5Congure your printer............................................................................................................................................................................. 20
Use Web Services................................................................................................................................................................................ 20
Set up Web Services .................................................................................................................................................................. 20
Update the printer............................................................................................................................................................................... 20
Dynamic Security Enabled Printers.................................................................................................................................................. 21
Open the HP printer software (Windows) ....................................................................................................................................... 21
Congure the printer using the Embedded Web Server (EWS).................................................................................................... 21
To access and use the Embedded Web Server (EWS) .......................................................................................................... 21
Things to note when accessing EWS.............................................................................................................................. 22
To open EWS using HP Smart (iOS, Android, and Windows 10 and above) ............................................................. 22
To open EWS using an IP address (Wi-Fi or Ethernet connection)............................................................................ 22
To open EWS using an IP address (Wi-Fi Direct connection)...................................................................................... 23
To open EWS using HP Printer software (Windows 7) ................................................................................................ 23
Congure IP network settings.................................................................................................................................................. 23
View or change network settings................................................................................................................................... 23
Rename the printer on a network.................................................................................................................................. 23
Manually congure IPv4 TCP/IP parameters................................................................................................................. 23
Assign or change the system password using the Embedded Web Server ..................................................................... 24
Change energy-conservation settings ................................................................................................................................... 24
Set the Sleep Mode time.................................................................................................................................................. 24
Change the printer shutdown time and settings......................................................................................................... 24
6Supplies, accessories, and parts............................................................................................................................................................ 26
Dynamic Security Enabled Printers.................................................................................................................................................. 26
Order supplies, accessories, and parts............................................................................................................................................ 27
Order ............................................................................................................................................................................................ 27
Supplies and accessories.......................................................................................................................................................... 27
Congure the HP toner-cartridge-protection supply settings..................................................................................................... 28
Enable or disable the Cartridge Policy feature............................................................................................................................... 28
Replace the toner cartridge............................................................................................................................................................... 28
Cartridge information................................................................................................................................................................ 28
Remove and replace the toner cartridge................................................................................................................................ 28
7Solve problems......................................................................................................................................................................................... 31
HP support ........................................................................................................................................................................................... 31
Contact HP................................................................................................................................................................................... 31
Register printer........................................................................................................................................................................... 31
Additional warranty options..................................................................................................................................................... 31
Additional information .............................................................................................................................................................. 31
Print printer reports............................................................................................................................................................................ 32
To print a report from the EWS................................................................................................................................................ 32
Printer reports ............................................................................................................................................................................ 32
Restore original factory defaults and settings............................................................................................................................... 33
iv
To restore printer default settings using EWS....................................................................................................................... 33
To restore network default settings using EWS.................................................................................................................... 34
Cartridge low........................................................................................................................................................................................ 34
Cartridge is low........................................................................................................................................................................... 34
Cartridge is very low .................................................................................................................................................................. 34
Change the “Very Low” settings .............................................................................................................................................. 34
Order supplies............................................................................................................................................................................. 35
Paper misfeeds and pickup error...................................................................................................................................................... 35
The printer does not pick up paper......................................................................................................................................... 35
The printer picks up multiple sheets of paper....................................................................................................................... 35
The printer picks up paper in a crossed manner................................................................................................................... 35
Clear paper jams.................................................................................................................................................................................. 36
Introduction................................................................................................................................................................................. 36
Before you begin ........................................................................................................................................................................ 36
Jam locations.............................................................................................................................................................................. 36
Frequent or recurring paper jams?.......................................................................................................................................... 37
Clear jams from the input tray................................................................................................................................................. 37
Clear jams from the cartridge access area............................................................................................................................. 38
Clear jams from the rear of the printer................................................................................................................................... 41
Improve print quality .......................................................................................................................................................................... 42
Introduction................................................................................................................................................................................. 42
Print from a dierent software program................................................................................................................................ 43
Check the paper-type setting for the print job...................................................................................................................... 43
Check the paper type setting on the printer................................................................................................................. 43
Check the paper type setting (Windows) ...................................................................................................................... 43
Check the paper type setting (OS X) .............................................................................................................................. 43
Check toner-cartridge status ................................................................................................................................................... 43
Print a cleaning page................................................................................................................................................................. 44
Visually inspect the toner cartridge ........................................................................................................................................ 44
Check paper and the printing environment........................................................................................................................... 44
Step one: Use paper that meets HP specications...................................................................................................... 44
Step two: Check the environment .................................................................................................................................. 45
Adjust Print Density ................................................................................................................................................................... 45
Resolving print quality problems...................................................................................................................................................... 45
Introduction................................................................................................................................................................................. 45
Troubleshoot print quality problems...................................................................................................................................... 46
Solve wireless network problems .................................................................................................................................................... 52
Introduction................................................................................................................................................................................. 52
Wireless connectivity checklist................................................................................................................................................. 52
The printer does not print after the wireless conguration completes............................................................................. 52
The printer does not print, and the computer has a third-party rewall installed.......................................................... 53
The wireless connection does not work after moving the wireless router or printer..................................................... 53
Cannot connect more devices to the wireless printer (Wi-Fi Direct).................................................................................. 53
The printer cannot print when your computer is on a VPN................................................................................................. 53
The network does not appear in the wireless networks list ............................................................................................... 53
The wireless network is not functioning ................................................................................................................................ 54
Perform a wireless network diagnostic test.......................................................................................................................... 54
v
Method one: Perform a wireless network diagnostic test using the printer control panel................................... 54
Method two: Perform wireless network diagnostic test using the EWS.................................................................. 54
Reduce interference on a wireless network........................................................................................................................... 54
Solve Ethernet connection problems............................................................................................................................................... 55
Appendix APrinter specications ............................................................................................................................................................. 56
Technical specications...................................................................................................................................................................... 56
System requirements......................................................................................................................................................................... 56
Wi-Fi band supported......................................................................................................................................................................... 56
Printer dimensions.............................................................................................................................................................................. 57
Power consumption, electrical specications, and acoustic emissions ..................................................................................... 57
Operating-environment range.......................................................................................................................................................... 57
Warning icons ...................................................................................................................................................................................... 58
Laser Warning...................................................................................................................................................................................... 58
Appendix BService and support............................................................................................................................................................... 59
HP limited warranty statement ........................................................................................................................................................ 59
Country Specic Terms.............................................................................................................................................................. 60
Australia ............................................................................................................................................................................. 60
New Zealand...................................................................................................................................................................... 61
UK, Ireland, and Malta................................................................................................................................................................ 62
Austria, Belgium, Germany, and Luxemburg ......................................................................................................................... 62
Belgium, France, and Luxemburg............................................................................................................................................ 63
Italy............................................................................................................................................................................................... 64
Spain............................................................................................................................................................................................. 64
Denmark...................................................................................................................................................................................... 65
Norway......................................................................................................................................................................................... 65
Sweden........................................................................................................................................................................................ 65
Portugal....................................................................................................................................................................................... 66
Greece and Cyprus ..................................................................................................................................................................... 66
Hungary ....................................................................................................................................................................................... 66
Czech Republic............................................................................................................................................................................ 67
Slovakia........................................................................................................................................................................................ 67
Poland.......................................................................................................................................................................................... 67
Bulgaria........................................................................................................................................................................................ 67
Romania....................................................................................................................................................................................... 68
Belgium and the Netherlands .................................................................................................................................................. 68
Finland ......................................................................................................................................................................................... 68
Slovenia ....................................................................................................................................................................................... 69
Croatia.......................................................................................................................................................................................... 69
Latvia............................................................................................................................................................................................ 69
Lithuania...................................................................................................................................................................................... 70
Estonia......................................................................................................................................................................................... 70
Russia........................................................................................................................................................................................... 70
HP'sPremium Protection Warranty: LaserJet toner cartridge limited warranty statement................................................... 70
HP policy on non-Original HP supplies............................................................................................................................................ 71
vi
HPanticounterfeit Web site............................................................................................................................................................... 71
Data stored on the toner cartridge................................................................................................................................................... 71
End User License Agreement............................................................................................................................................................ 72
Customer self-repair warranty service............................................................................................................................................ 76
Customer support............................................................................................................................................................................... 77
Appendix CEnvironmental product stewardship program .................................................................................................................. 78
Protecting the environment .............................................................................................................................................................. 78
Ozone production................................................................................................................................................................................ 78
Power consumption............................................................................................................................................................................ 78
Toner consumption............................................................................................................................................................................. 78
Paper use.............................................................................................................................................................................................. 79
Plastics.................................................................................................................................................................................................. 79
HPLaserJet print supplies................................................................................................................................................................. 79
Paper..................................................................................................................................................................................................... 79
Material restrictions............................................................................................................................................................................ 79
Disposal of waste equipment by users (EU and India).................................................................................................................. 79
Electronic hardware recycling ........................................................................................................................................................... 80
Hardware recycling information (Brazil).......................................................................................................................................... 80
Chemical substances.......................................................................................................................................................................... 80
Product Power Data per European Union Commission Regulation 1275/2008 ...................................................................... 80
SEPA Ecolabel User Information (China).......................................................................................................................................... 80
The regulation of the implementation on China energy label for printer, and copier.............................................................. 81
Restriction of Hazardous Substances statement (India) .............................................................................................................. 81
WEEE (Turkey)...................................................................................................................................................................................... 81
The Table of Hazardous Substances/Elements and their Content (China)................................................................................ 82
Material Safety Data Sheet (MSDS) .................................................................................................................................................. 82
EPEAT.................................................................................................................................................................................................... 83
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) ......................................................... 83
For more information ......................................................................................................................................................................... 84
Appendix DRegulatory information......................................................................................................................................................... 85
Regulatory statements ...................................................................................................................................................................... 85
European Union & United Kingdom Regulatory Notice........................................................................................................ 85
Regulatory model numbers ..................................................................................................................................................... 85
FCC regulations........................................................................................................................................................................... 86
Canada - Industry Canada ICES-003 Compliance Statement ............................................................................................. 86
Power cord instructions ............................................................................................................................................................ 86
Laser safety ................................................................................................................................................................................ 87
Laser statement for Finland..................................................................................................................................................... 87
GS statement (Germany) .......................................................................................................................................................... 88
vii
Nordic Statements (Denmark, Finland, Norway, Sweden)................................................................................................... 88
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)........................................................................ 88
Производитель и дата производства......................................................................................................................... 88
Өндіруші жəне өндіру мерзімі ...................................................................................................................................... 88
Местные представители................................................................................................................................................ 89
Жергілікті өкілдіктері...................................................................................................................................................... 89
Wireless statements........................................................................................................................................................................... 89
FCC compliance statement—United States........................................................................................................................... 89
Australia statement................................................................................................................................................................... 90
Belarus statement ..................................................................................................................................................................... 90
Brazil ANATEL statement.......................................................................................................................................................... 90
Canadian statements ................................................................................................................................................................ 90
China CMIIT Wireless statements............................................................................................................................................. 90
Korean statement ...................................................................................................................................................................... 90
Taiwan statement (Traditional Chinese)................................................................................................................................. 91
Products with 5 GHz Operation Industry of Canada............................................................................................................. 91
Taiwan NCC Statement:(Only for 5GHz).................................................................................................................................. 91
Exposure to Radio Frequency Radiation (Canada) ............................................................................................................... 91
European regulatory notice...................................................................................................................................................... 92
Notice for use in Russia............................................................................................................................................................. 92
Mexico statement....................................................................................................................................................................... 92
Thailand statement ................................................................................................................................................................... 92
Vietnam Telecom........................................................................................................................................................................ 92
Dynamic Security Enabled Printers......................................................................................................................................... 92
viii
Get started1
This section describes the printer parts, control panel features, and other printer functionalities.
Printer views
This topic describes the printer front views, printer back view, control panel features, and HP Smart app.
Printer front view
Table 1-1 Printer front view
Feature Description
1 Control panel
2 Output tray
3 Cartridge access door
4 Output tray extender
5 Input tray
Get started 1
Printer rear view
Table 1-2 Printer rear view
Feature Description
1 Rear USB port
NOTE: Remove the label covering the USB port if necessary.
2 Ethernet port
3 Power input
4 Rear access door
5 Security slot
Control panel
This topic describes the printer control panel features.
The following table provides descriptions of the printer buttons and lights on the control panel for Duplex
Network/Duplex Wireless (dn/dw) printer models. For more information, see Interpret control-panel lights.
2 Chapter 1Get started
Table 1-3 Control panel
Feature Buttons/Lights Description
1 Paper light
When this light is on, the printer might be out of paper. When this light
blinks, a paper jam or error might have occurred.
Attention light
The light is on or blinks when the printer requires attention. See Attention
light for details.
Cartridge light
When this light is on, the cartridge might be low on toner. When this light
blinks, the cartridge might be very low on toner or a cartridge problem
might have occurred.
2 Resume/Cancel button
This button has two functions:
● Resume: Press this button to resume printing after loading paper or
clearing an error.
● Cancel: Press this button to stop or cancel printing in progress.
3 Information button
Press this button to print a summary of printer settings and status.
If this button blinks while setting up wireless, press this button to
complete authorization.
4 Wi-Fi button
● Press this button to turn on or o the wireless capabilities of the
printer. See Wi-Fi light (wireless models) for details.
● Press and hold this button for at least 3 seconds to congure a WPS
connection.
5 Power button
Press this button to turn the printer on or o.
Interpret control-panel lights
This topic describes the printer control panel lights.
Attention light
Table 1-4 Attention light
Status Description
Power light and Attention light are blinking. ● The printer is processing a job. No action is required.
● Printer doors might be open if both lights are blinking very fast. Make
sure the cartridge access door and rear access door are closed properly.
Interpret control-panel lights 3
Table 1-4 Attention light (continued)
Status Description
Paper light and Attention light are blinking, and Cartridge
light is on.
A jam might have occurred.
Press the Resume/Cancel button to cancel printing, and then clear
the jam. See
Clear paper jams.
Paper light and Attention light are on. The printer might be out of paper.
Load paper to continue printing. See Load paper.
Paper light and Attention light are blinking. A paper error might have occurred.
If you are sending a manual duplex job, load paper and press the Resume/
Cancel button to continue printing.
Attention light and Cartridge light are on. The cartridge might be low on toner.
Press the Resume/Cancel button to continue printing.
Attention light and Cartridge light are blinking. The following might have occurred.
● The cartridge is very low on toner.
● There are other cartridge problems, e.g. an incompatible cartridge.
Press the Resume/Cancel button to cancel printing, and then
reinstall or replace the cartridge. See Replace the toner cartridge.
Power light, Paper light, Attention light, and Cartridge light
are blinking.
A printer problem has occurred.
Turn o the printer, and then turn it on again after 30 seconds.
Visit hp.com/support if the problem persists.
Wi-Fi light (wireless models)
TIP: Wireless Quick Start Guide provides step-by-step instructions to help you set up wireless connection. To
print the guide, press the Wi-Fi button
and the Information button at the same time and hold them
for 3 seconds.
4
Chapter 1Get started
Table 1-5 Wi-Fi light
Status Description
O The wireless capability of the printer is o. To turn on the wireless capability,
press the Wi-Fi button .
To connect the printer to a Wi-Fi network, Connect your printer to a Wi-Fi
network using HP software or Connect your printer to a Wi-Fi network using
Wi-Fi Protected Setup (WPS).
On Wi-Fi is congured and the printer is connected to the network.
Wi-Fi light is blinking and Attention light is on. ● Wi-Fi is congured and not connected. The printer is trying to connect
to a wireless network.
● Wi-Fi is congured and not connected. The printer has been
disconnected from the network.
Wi-Fi light is blinking quickly for 3 seconds and then goes
back to its former state.
The wireless capability of the printer is either busy, disabled, or unable to
respond. Change the wireless settings.
Wi-Fi light and Attention light are blinking. A Wi-Fi error might have occurred.
Wi-Fi light is on, and Information light is blinking. Wi-Fi Direct Push button request has been detected.
Wi-Fi light is blinking quickly for 3 seconds, and Attention
light is blinking.
Connection to Wi-Fi Direct reached the maximum number of attempts.
Wi-Fi light is blinking quickly for 3 seconds, and
Information light is blinking.
The attempt to connecting Wi-Fi Direct using the Push button method or PIN
has been timed out.
Wi-Fi light is blinking. The printer is in one of the following setup modes.
● In Auto-wireless connect (AWC) mode.
● In Wi-Fi Protected Setup (WPS) mode.
Wi-Fi light (wireless models) 5
Table 1-5 Wi-Fi light (continued)
Status Description
Wi-Fi light is blinking quickly, and Attention light is blinking. An error occurs or an overlap session is detected when using WPS.
Wi-Fi light is blinking quickly for 3 seconds. Wireless WPS connection failed.
Use the HP Smart app to print, scan, and manage
The HP Smart app can help you perform many dierent printer tasks, including the following:
NOTE: Set up / connect the printer to the Internet using the control panel or through the HP software. You can
download the HP software from hpsmart.com/setup on a Windows or Mac computer.
● Print and scan documents and photos.
● Share documents through email and other applications.
● Manage printer settings, check printer status, print reports, and order supplies.
NOTE:
● HP Smart is supported on mobile devices and computers running on iOS, Android, Windows 10 and above,
and macOS (versions 10.14, 10.15, 11.0, and 12).
● The HP Smart app might not be available in all languages. Some features might not be available with all
printer models.
To install HP Smart and open the app
Complete the following steps to install and open HP Smart, connect your printer, and begin using the app.
1. Download and install HP Smart app on your device.
NOTE:
● iOS, Android, Windows 10 and above, and macOS: You can download HP Smart from the respective app
stores for the device.
2. Open HP Smart after installation.
● iOS/Android: From the mobile device desktop or app menu, tap HP Smart.
● Windows 10 and above: From the computer desktop, click Start, and then select HP Smart from the app
list.
● macOS: From the Launchpad, select HP Smart.
6
Chapter 1Get started
3. Sign in to the HP Smart app using the HP account created during setup. See Connect your printer to a Wi-Fi
network using HP software.
Get more information about HP Smart
To learn how to connect, print, and scan using HP Smart, visit the website for your device:
● iOS/iPadOS/Android: www.hp.com/go/hpsmart-help
● Windows 10 and above: www.hp.com/go/hpsmartwin-help
● macOS: www.hp.com/go/hpsmartmac-help
Get more information about HP Smart 7
Connect your printer2
This section describes dierent ways to connect your printer.
Connect your printer to a Wi-Fi network using HP software
Install the HP software on your computer and use it to set up or connect the printer to your Wi-Fi network.
NOTE: This section is applicable to wireless printers only.
For information about HP software including where to download it, visit hpsmart.com/setup.
1. Make sure your computer is connected to the same Wi-Fi network that the printer will be connected to.
2. Turn on the printer's Wi-Fi. For more information about wireless status, see Change wireless settings.
3. If the printer is no longer in wireless setup mode, restore the printer network settings. See Restore original
factory defaults and settings.
4. Download and run HP software from hpsmart.com/setup on your device.
5. From the HP software, nd your printer and click Continue.
6. Follow the onscreen instructions and connect the printer to the Wi-Fi network.
7. Once the printer is connected to the Wi-Fi network, follow the instructions for applying proxy settings and
updating the rmware.
8. When prompted on the HP software page, click Print Pairing Code to print the pairing code.
9. Click Launch Portal from the HP software to visit hpsmart.com/connect.
10. At the portal, follow the instructions to create/sign in with an account and connect your printer to your
account.
Connect your printer to a Wi-Fi network using Wi-Fi Protected Setup
(WPS)
This topic describes how to connect your printer to a Wi-Fi network using WPS.
NOTE: This section is applicable to wireless printers only.
This wireless setup method can be used if your router has a WPS button. If the router does not have this button,
it is recommended that you connect the printer using HP software. See Connect your printer to a Wi-Fi network
using HP software.
1. Make sure your router and printer are not too far from each other.
2. Press and hold the Wi-Fi button for at least 3 seconds to start WPS.
The Wi-Fi light blinks.
8
Chapter 2Connect your printer
3. Press the WPS button on your router.
NOTE:
● Be sure to press the WPS button on the router within 2 minutes.
● When the printer is connected successfully, the Wi-Fi light stops blinking and remains lit (for all wireless
models). See Control panel.
4. Follow the display instructions to complete the setup.
NOTE: When the printer is idle for long, you might be prompted to enter the PIN, which is available from a
label in the cartridge access area. See Things to note when accessing EWS.
Connect your printer to an Ethernet network
This topic describes how to connect your printer to an Ethernet network.
If your Ethernet network does not have an Internet connection, connect the printer wirelessly to the HP software.
See Connect your printer to a Wi-Fi network using HP software.
1. Make sure your computer is connected to the router.
2. Connect your printer and router using an Ethernet cable. (Ethernet cable sold separately.)
NOTE:
● The Wi-Fi connection is automatically disabled when you connect the Ethernet cable.
● To connect the printer wirelessly, disconnect the Ethernet cable and connect the printer to your wireless
network using HP software. See Connect your printer to a Wi-Fi network using HP software.
3. From the HP software, nd your printer and click Continue. Follow onscreen instructions to add the printer
to your network.
4. Click Launch Portal to visit hpsmart.com/connect.
5. At the portal, follow the instructions to create/sign in with an account and connect your printer to your
account.
Connect your printer using a USB cable
1. If necessary, remove the label covering the USB port at the back of the printer.
2. Connect the printer and computer using a USB cable.
3. From the HP software, nd your printer and click Continue. Follow the onscreen instructions to add the
printer to your network.
Change wireless settings
You can set up and manage the wireless connection for your printer. This includes printing information about
network settings, turning the wireless function on or o, and restoring wireless settings.
Connect your printer to an Ethernet network
9
To turn on or o the wireless capabilities of the printer
Press the Wi-Fi button to turn on or o the printer wireless capabilities.
To restore network settings to default settings
From the printer control panel, press the Information button and the Resume/Cancel button at the
same time, and hold them for 5 seconds.
NOTE: Use the HP software to connect the printer wirelessly.
Change the connection type
This topic describes how to change the way to connect your printer.
Change USB to a wireless connection (Windows 7/Windows 10 and above/macOS)
1. Unplug the USB cable from the printer.
2. Make sure the computer or mobile device is connected to your Wi-Fi network and Bluetooth is turned on.
3. Make sure your printer has Wi-Fi turned on. See Change wireless settings.
4. Put the printer in wireless setup mode by restoring the printer network settings. See Restore original
factory defaults and settings.
5. From the HP software, nd your printer and click Continue. Follow the instructions to add the printer to your
network.
6. If prompted, click on Launch Portal to visit hpsmart.com/connect.
7. At the portal, follow the instructions to create/sign in with an account and connect your printer to your
account.
Change wireless to a USB connection (Windows/macOS)
1. If necessary, remove the label covering the USB port at the back of the printer.
2. Connect the printer and computer using a USB cable.
3. From the HP software, nd your printer and click Continue. Follow the instructions to add the printer to your
network.
10 Chapter 2Connect your printer
Load media3
This section describes how to load dierent media into your printer.
Before you begin
NOTE:
● To protect the printer and avoid printing problems, be sure to select the correct paper settings from the HP
software before printing.
● For the tray capacity and list of supported paper sizes, visit hp.com/support. Select your country/region and
language, nd your printer, click Product Information, and check the product specications for your printer.
To avoid paper jams:
● Never add or remove paper from the input tray during printing.
● If there is other paper in the input tray, remove the paper before loading a dierent paper type or size.
● When loading the tray, do not fan the paper.
● Use paper that is not wrinkled, folded, or damaged.
● Use only one paper size. For example, do not place A5 paper over A4 size paper.
● Straighten the stack of paper and adjust the paper guides to ensure paper does not slant/skew when
printing.
Load paper
This topic describes how to load paper into the input tray.
1. Open the input tray.
Load media 11
2. If you are loading Legal or longer paper, press the button near the front right of the tray to extend the input
tray.
3. Press and hold the button on one of the paper-width guides and slide the guides to the edges of the input
tray. Do the same for the paper-length guide.
4. Insert the paper in portrait orientation and with the side to be printed facing up.
Make sure the stack of paper is aligned with the appropriate paper size lines in the tray. Also, make sure the
stack of paper does not exceed the stack height marking in the tray.
12
Chapter 3Load media
5. Adjust the paper-width guides and paper-length guide until they touch the edges of the stack of paper.
6. Close the input tray.
7. Open the output tray extender.
Load envelopes
This topic describes how to load an envelope into the input tray.
Load envelopes
13
1. Open the input tray.
2. Slide the paper guides to the edges of the input tray.
3. Insert the envelopes in portrait orientation and with the side to be printed facing up.
Make sure the stack of envelopes is aligned with the appropriate paper size lines in the tray. Also, make sure
the stack of envelopes does not exceed the stack height marking in the tray.
4. Adjust the paper guides until they touch the edges of the stack of envelopes.
5. Close the input tray.
6. Open the output tray extender.
Load labels
This topic describes how to load labels into the input tray.
1. Open the input tray.
2. Remove all paper from the input tray.
3. Slide the paper guides to the edges of the input tray.
4. Insert the sheet of labels in portrait orientation and with the side to be printed facing up.
14
Chapter 3Load media
5. Adjust the paper guides until they touch the edges of the sheet of labels.
6. Close the input tray.
7. Open the output tray extender.
Change the paper settings
When prompted during paper loading, change the paper settings on the printer control panel or HP software to
match the paper you are using.
To change the paper settings (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Set Preferences button.
3. Change the paper size and type to match the paper loaded in the input tray.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
To change the paper settings (OS X)
1. Click the File menu, and then click the Print option.
Change the paper settings
15
2. In the Printer menu, select the printer.
3. Change the paper size and type to match the paper loaded in the input tray.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper.
To change the default paper settings from the embedded web server
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Preferences.
4. Click Tray and Paper Management, and then make the necessary changes.
5. Click Apply.
16 Chapter 3Load media
Print4
This section describes how to print from dierent devices.
To protect the printer and avoid printing problems, be sure to select the correct paper settings from the HP
software before printing.
NOTE:
● To provide productive printing, this printer may automatically enter cool-down mode under certain
environmental conditions. When the printer is cooling down, printing might pause for a few minutes. A
relevant message also appears on the printer control panel, printer software, or HP Smart app.
● Before printing documents, make sure you have the paper loaded in the input tray and the output tray
extender is open. See Load paper for details.
Print with mobile devices
This topic describes how to print from mobile devices.
You can use the HP Smart app to print documents and photos that you have imported or created within the app.
See Use the HP Smart app to print, scan, and manage.
You can also print directly from your mobile devices using AirPrint (iOS) or HP Print Service Plugin (Android):
● iOS: Devices running iOS 4.2 or later have AirPrint pre-installed.
● Android: Download the HP Print Service Plugin from the Google Play Store or your favorite app store, and
then enable it on your device.
NOTE: You can print using HP Smart or AirPrint/HP Print Service Plugin when the mobile device is on the same
network as the printer or a dierent network (using Wi-Fi Direct).
Print while connected to same Wi-Fi network
You can print documents and photos from your mobile device when the device is on the same Wi-Fi network as
the printer.
Visit www.hp.com/go/mobileprinting for more information on mobile printing.
NOTE: Make sure your mobile device and printer are connected to the same Wi-Fi network. See Connect your
printer to a Wi-Fi network using HP software.
Print without connecting to same Wi-Fi network (Wi-Fi Direct)
With Wi-Fi Direct, you can directly connect your computer or mobile device to the printer and print wirelessly—
without connecting your computer or mobile device to an existing wireless network.
Visit www.hp.com/go/widirectprinting for more information on Wi-Fi Direct.
NOTE:
Print
17
● Make sure Wi-Fi Direct on your printer is turned on. To check, open the EWS (see Congure the printer using
the Embedded Web Server (EWS)), click theNetwork tab, and then select Wi-Fi Direct.
● Up to 5 computers and mobile devices can connect to the printer using Wi-Fi Direct connection.
TIP:
● To nd the Wi-Fi Direct name or password, see To nd the Wi-Fi Direct name or password.
● When you turn on Wi-Fi Direct the rst time, the printer automatically prints a Wi-Fi Direct guide.The guide
provides instructions on how to set up and use Wi-Fi Direct. You can also press the Wi-Fi button and
the Information button at the same time, and hold them for 3 seconds to print this guide. The guide
may not be available in all languages.
To turn Wi-Fi Directon or o from the embedded web server
1. Open the printer home page (the embedded web server or EWS). See Congure the printer using the
Embedded Web Server (EWS).
2. Click the Network tab.
3. From the left menu, click Wi-Fi Direct.
4. Click Wi-Fi Direct and edit the settings.
5. Click Apply.
To
nd the Wi-Fi Direct name or password
Print the network conguration page.
From the printer control panel, press the Wi-Fi button and the Resume/Cancel button at the same
time.
Print using a Windows computer
1. Make sure you have installed the HP Smart app and added the printer to it. See Use the HP Smart app to
print, scan, and manage.
2. Open the document you wish to print.
3. From the File menu in your software program, select the Print option.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Setup, or
Preferences.
5. Make sure your printer is selected.
6. Change any print settings and click OK.
7. Click Print or the OK button to print the job.
18
Chapter 4Print
Print from a Mac computer
1. Make sure you have installed the HP Smart app and added the printer to it. See Use the HP Smart app to
print, scan, and manage.
2. Once connected, open the document you wish to print and use the Print command.
3. Make sure the desired printer is selected.
4. Change any print settings.
5. Click Print to print the document.
Print from a Mac computer 19
Congure your printer5
This section describes how to congure your printer.
Use Web Services
The printer oers innovative, cloud-based solutions, such as print anywhere, scan-and-save to cloud, and other
services (including supplies auto replenishment).
For more information, visit the HP Smart website (admin.hpsmart.com).
NOTE: To use these cloud-based solutions, the printer must be connected to the Internet.
Set up Web Services
1. Before setting up Web Services, make sure your printer is connected to the Internet.
2. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
3. Click the Web Services tab.
4. From the left menu, click Printer Pairing under Web Services Settings.
5. Click Start Pairing to pair your printer.
6. If prompted, choose to allow the printer to check for and install printer updates.
NOTE:
● If prompted for a password, enter the PIN from a label in the printer. See Things to note when
accessing EWS.
● If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the details, contact your network administrator
or the person who set up the network.
● If prompted for printer updates, allow the printer to continue with the update or manually check for
updates from the EWS. Open the EWS, click the Tools tab, click Printer Updates and Firmware Updates
from the left menu, and select the desired options.
7. After the printer is connected to the HP server, the printer prints an information sheet. Follow the
instructions on the information sheet to nish setting up Web Services.
Update the printer
HP oers periodic printer updates to improve printer performance, x issues, or protect your printer against
potential security threats.
When setting up the printer through HP Software, it prompts to update the printer to the latest rmware. Follow
the onscreen instructions and update the printer.
20
Chapter 5Congure your printer
You can change the setting to manually check for updates from the embedded web server (EWS). In EWS, click
the Tools tab, click Printer Updates and Firmware Updates from the left menu, and select the desired options.
Dynamic Security Enabled Printers
This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip enables
the use of reused, remanufactured, and relled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic rmware updates
delivered over the internet will maintain the eectiveness of the dynamic security measures and block cartridges
that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against security threats,
and serve other purposes, but these updates can also block cartridges using a non-HP chip from working in
the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant
Ink or use other services that require automatic online rmware updates, most HP printers can be congured
to receive updates either automatically or with a notication that allows you to choose whether to update or
not. For more information on dynamic security and how to congure online rmware updates, please go to
www.hp.com/learn/ds.
Open the HP printer software (Windows)
After installing the HP printer software, depending on your operating system, do one of the following:
● Windows 10 and above: From the computer desktop, click Start, select HP from the app list, and then select
the icon with the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the
printer, and then select the icon with the printer name.
NOTE: Windows 7 Service Pack1 (SP1) is required to install the HP printer software.
NOTE: If you have not installed the HP printer software, visit hp.com/support to download and install the
necessary software.
Congure
the printer using the Embedded Web Server (EWS)
Use the Embedded Web Server (EWS) to manage printing functions from your computer.
● View printer status information
● Check the information and status of the toner supplies
● Receive notication of printer and supplies events
● View and change the network and the printer settings
To access and use the Embedded Web Server (EWS)
You can open EWS using one of the following:
● HP Smart app
● HP printer software
Dynamic Security Enabled Printers
21
● Web browser using IP address
● Web browser using Wi-Fi Direct connection
Things to note when accessing EWS
● If the web browser displays a message indicating that the website is unsafe, select the option to continue.
Accessing the website will not harm your device.
● For your security, some settings in the printer home page or EWS are password-protected.
–
When accessing the EWS for the rst time, enter the PIN if prompted. This personal identication
number (PIN) is available from a label in the printer.
– Open the cartridge access door to locate the label.
– Once you have access to EWS, you can change the password from EWS.
● Depending on how the printer is connected, some features in EWS might not be available.
● EWS is not accessible beyond the network rewall.
To open EWS using HP Smart (iOS, Android, and Windows 10 and above)
1. Open HP Smart app on your computer or mobile device. See Use the HP Smart app to print, scan, and
manage.
2. From HP Smart app, select your printer, and then click or tap Advanced Settings.
To open EWS using an IP address (Wi-Fi or Ethernet connection)
1. Find out the IP address. Press the Information button on the printer to print an information page with
the IP address.
2. Open a web browser on your device. Type the IP address (as indicated on the screen or page) in the address
bar, and then click or tap Enter on your device.
22
Chapter 5Congure your printer
To open EWS using an IP address (Wi-Fi Direct connection)
1. Make sure your device and the printer are connected using Wi-Fi Direct. See Print without connecting to
same Wi-Fi network (Wi-Fi Direct).
2. Open a web browser, type the following IP address or hostname of the printer in the address bar, and then
click or tap Enter.
IP Address/Hostname: 192.168.223.1
To open EWS using HP Printer software (Windows 7)
NOTE:
Windows 7 Service Pack1 (SP1) is required to install the HP printer software.
1. From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, select
the icon with the printer's name, and then open HP Printer Assistant.
2. In the HP Printer Assistant, select Print tab.
3. Select Printer Home Page (EWS).
Congure IP network settings
Use the following sections to congure the printer network settings.
If prompted for a password, enter the PIN which is available from a label in the cartridge access area. See Things
to note when accessing EWS.
View or change network settings
Use the Embedded Web Server to view or change IP conguration settings.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Network tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the Embedded Web Server.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Network tab.
3. From the left menu, click General.
4. Click Network Identication and change the hostname.
5. Make any necessary changes and click Apply.
Manually
congure IPv4 TCP/IP parameters
Use the EWS to manually set an IPv4 address, subnet mask, and default gateway.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Network tab.
3. From the left menu, click Wired.
To open EWS using an IP address (Wi-Fi Direct connection)
23
4. Click IPv4 Conguration and make the necessary changes.
5. Click Apply.
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HPEmbedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click Settings tab.
3. From the left menu, click Security.
4. Click Password Settings and make the necessary changes.
5. Click Apply.
NOTE: Make note of the password and store it in a safe place.
Change energy-conservation settings
The printer includes several economic features to conserve energy and supplies.
Set the Sleep Mode time
Use the EWS to set the amount of idle time before the printer enters sleep mode.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Power Management.
4. Click Sleep Mode and select the desired time.
5. Click Apply.
Change the printer shutdown time and settings
Use the EWS to set the amount of time before the printer shuts down.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Power Management.
4. Click Shutdown Mode and select the desired time.
5. Select or clear the option to delay the shutdown.
NOTE:
● When this option is selected the printer will not shut down unless all ports are inactive. An active
network link will prevent the printer from shutting down.
● The default shutdown time is 4 hours.
24
Chapter 5Congure your printer
6. Click Apply.
Change the printer shutdown time and settings 25
Supplies, accessories, and parts6
This section describes how to order supplies and manage accessories.
Dynamic Security Enabled Printers
This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip enables
the use of reused, remanufactured, and relled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic rmware updates
delivered over the internet will maintain the eectiveness of the dynamic security measures and block cartridges
that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against security threats,
and serve other purposes, but these updates can also block cartridges using a non-HP chip from working in
the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant
Ink or use other services that require automatic online rmware updates, most HP printers can be congured
to receive updates either automatically or with a notication that allows you to choose whether to update or
not. For more information on dynamic security and how to congure online rmware updates, please go to
www.hp.com/learn/ds.
26 Chapter 6Supplies, accessories, and parts
Order supplies, accessories, and parts
This topic describes how to order supplies, accessories, and parts.
Order
Table 6-1 Order
Order supplies Support sites
Order supplies and paper www.hp.com/go/suresupply
Order genuine HPparts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HPEmbedded Web Server (EWS) To access, in a supported Web browser on the computer, enter
the printer IP address in the address/URL eld. The EWS contains
a link to the HPSureSupply Web site, which provides options for
purchasing Original HPsupplies.
NOTE: You can also order using HP Smart. For information about this app, see Use the HP Smart app to print,
scan, and manage.
Supplies and accessories
●
A: Standard-capacity black toner cartridge.
● X: High-capacity black toner cartridge.
Table 6-2
List of supplies and accessories
Cartridge name/number Part number Countries in use
HP 138A Black Original LaserJet Toner Cartridge W1380A North America, Australia, and New Zealand only
HP 138X Black Original LaserJet Toner Cartridge W1380X North America, Australia, and New Zealand only
HP 139A Black Original LaserJet Toner Cartridge W1390A Europe, Switzerland, UK, Ireland, and Israel only*
HP 139X Black Original LaserJet Toner Cartridge W1390X Europe, Switzerland, UK, Ireland, and Israel only*
HP 145A Black Original LaserJet Toner Cartridge W1450A Latin America, ISE, Asia Pacic, Africa and the Middle East
(except China, India, Australia, and New Zealand) only
HP 145X Black Original LaserJet Toner Cartridge W1450X Latin America, ISE, Asia Pacic, Africa and the Middle East
(except China, India, Australia, and New Zealand) only
HP 146A Black Original LaserJet Toner Cartridge W1460A China and India only
HP 146X Black Original LaserJet Toner Cartridge W1460X China and India only
*The product is regionalized for the regions and countries listed above. However, nothing herein must be deemed
as an authorization from HP to import products into the European Economic Area, Switzerland, and the UK from
any country outside that region.
Order supplies, accessories, and parts
27
Congure the HP toner-cartridge-protection supply settings
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine
HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print
quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet
of printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Both features are o by default. Follow these procedures to enable or disable them.
Enable or disable the Cartridge Policy feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Supplies, and then select Supply Settings.
4. Select the desired option under Cartridge Policy.
5. Click Apply.
Replace the toner cartridge
This section describes how to replace the toner cartridges.
Cartridge information
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Remove and replace the toner cartridge
When a toner cartridge approaches the end of useful life, you can continue printing with the current cartridge
until redistributing the toner no longer yields acceptable print quality.
28
Chapter 6Supplies, accessories, and parts
1. Open the cartridge access door, and then remove the old cartridge.
2. Remove the new cartridge from the packaging. Place the used cartridge in the bag and box for recycling.
CAUTION: To prevent damage to the cartridge, hold the cartridge at each end. Do not touch the protective
cover or roller surface.
3. Grasp both sides of the cartridge and gently rock the cartridge to distribute the toner evenly inside the
cartridge.
4. Remove the cover from the cartridge.
Remove and replace the toner cartridge 29
5. Insert the cartridge in the product, and then close the cartridge access door.
CAUTION: If toner gets on your clothing, wipe it o with a dry cloth and wash the clothing in cold water.
Hot water sets toner into the fabric.
30 Chapter 6Supplies, accessories, and parts
Solve problems7
This section suggests solutions to common problems.
You can also get help from the HP Smart app. HP Smart provides alerts for printer issues (jams and other
problems), links to help content, and options to contact support for additional assistance. For more information,
see Use the HP Smart app to print, scan, and manage.
If the suggestions do not solve the problems, try getting help using one of the support services, see HP support.
HP support
For the latest product updates and support information, visit hp.com/support and nd your printer. HP online
support provides a variety of options for help with your printer:
● Get software and drivers: Download software, drivers, and rmware you need for the printer.
● Ask the community: Join the community forums to nd solutions, ask questions, and share tips.
● HP Diagnostic Tools: Use HP online tools to detect your printer and nd recommended solutions.
Contact HP
If you need help from an HP technical support representative to solve a problem, visit hp.com/support. The
following contact options are available at no cost for in-warranty customers (HP agent-assisted support for
out-of-warranty customers may require a fee):
● Chat with an HP support agent or the HP Virtual Agent online.
● Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
● Product name (located on the printer)
● Product number (located on a label inside the printer)
● Serial number (located on a label inside the printer)
Register printer
By taking just a few minutes to register, you can enjoy quicker service, more eicient support, and product
support alerts. If you did not register your printer while installing the software, you can register now at
www.register.hp.com
Additional warranty options
Extended service plans are available for the printer at additional costs. Visit hp.com/support, select your country/
region and language, nd your printer, and then explore the extended warranty options available for your printer.
Additional information
Go to hp.com/support. Select your country/region. Enter the product name, and then select Search.
Solve problems
31
Instructions are available for performing various tasks, such as the following:
● Troubleshooting your printer
● Printing from various applications, and from various devices
● Obtaining support
You will nd documents, videos, and many other resources to help you get the most from your printer.
Print printer reports
This topic describes how to print reports through the EWS and the printer control panel.
To print a report from the EWS
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Tools tab.
3. From the left menu, click Reports.
4. Click Printer Reports to print the desired report.
Printer reports
Table 7-1 Printer reports
Printer report Description How to print
Information
Report
The information page provides a summary of the printer
information and its current status.
Press the Information button .
Printer Status
Report
The status page provides the current printer information,
supplies status, and some recent events. It can also help
troubleshoot printer problems.
Press and hold the Information button for 3
seconds.
Network
Conguration
Report and
Wireless
Network Test
Report (wireless
models)
Conguration report shows the IP settings, Ports/Services
status, a list of Wi-Fi networks in range of the printer. It
also includes details for Wi-Fi Direct including SSID name,
IP address, Wi-Fi Direct Printing on/o status, Wi-Fi Direct
Printing security on/o status, and security pass code.
Wireless Network Test Report contains diagnostic
information, typically used as a troubleshooting aid for the
users. The report consists of connection problems exist
between the printer radio/STA and the home network’s
Wi-Fi router.
Press the Wi-Fi button
and the Resume/Cancel
button at the same time.
Web Access Test
Report
Print the web access report to help identify internet
connectivity issues which can aect Web Services.
1. Open the EWS. See Congure the printer using the
Embedded Web Server (EWS).
2. Click the Tools tab.
3. From the left menu, click Printer Reports.
4. Click the Print Web Access Report to send the print
job.
5. Click OK.
32 Chapter 7Solve problems
Table 7-1 Printer reports (continued)
Printer report Description How to print
Web Service
Information
Page
Depending on the Web Services status, Web Services
Reports provide dierent instructions to help you turn on
Web Services, set up Web Services, x connection issues,
and more.
1. Open the EWS. See Congure the printer using the
Embedded Web Server (EWS).
2. Click the Web Services tab.
3. From the left menu, click Web Services Settings.
4. Click the Print Info Page to print the information
page.
Adjust
Alignment Test
Page
The printer prints an alignment page.
1. Open the EWS. See Congure the printer using the
Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Preferences.
4. Click Image Registration and make the necessary
changes.
5. Click Apply.
Restore original factory defaults and settings
This topic describes how to restore original factory defaults and settings. Following are some of the scenarios
under which you may want to restore to original factory default settings.
● If you disable some functions or change some settings and want to change them back, you can restore the
printer to the original factory settings or network settings.
● If you have made changes to the printer or network settings, you can restore the printer to the original
factory settings or network settings.
● If more than two hours have passed since you rst turned on the printer and you have not set up the printer
wirelessly, place the printer in network setup mode by restoring the printer network settings. The setup
mode lasts for two hours.
You can also troubleshoot network connection issues by restoring the printer network settings. If you restore the
printer network settings, you need to reconnect the printer to the network.
To restore printer default settings using EWS
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Restore Defaults.
4. Select the option to restore factory defaults.
5. Click the button to restore the settings.
The printer automatically restarts.
Restore original factory defaults and settings
33
To restore network default settings using EWS
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Restore Defaults.
4. Select the option to restore network settings.
5. Click the button to restore the settings.
The printer automatically restarts.
Cartridge low
This topic describes how to manage the cartridges at low and very low settings.
Cartridge is low
Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is
no longer acceptable. The cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Cartridge is very low
Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality
is no longer acceptable. The cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
Change the “Very Low” settings
To change printer supplies settings using EWS
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to
re-establish these settings when you install a new toner cartridge.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Supplies.
4. Click Supply Settings and select the desired options.
5. Click Apply.
34
Chapter 7Solve problems
Order supplies
Table 7-2 Order supplies
Order HP Support
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HPEmbedded Web Server (EWS) To access, in a supported on your computer, enter the printer IP address in
the address/URL eld. The EWS contains a link to the HPSureSupply website,
which provides options for purchasing Original HP supplies.
Paper misfeeds and pickup error
This topic describes how to troubleshoot the paper misfeed issues.
The printer does not pick up paper
If the printer does not pick up paper from the input tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper.
2. Load the tray with the correct size of paper for your job.
3. Make sure the paper size and type are set correctly.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
NOTE: If the problem persists, visit hp.com/support and nd your printer to learn more about solving paper
problems.
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the input tray, try these solutions.
1. Remove the stack of paper from the input tray and rotate it 180 degrees and ip it over. Return the stack of
paper to the input tray.
2. Use only paper that meets HP specications for this product.
3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
4. Make sure the input tray is not overlled. If it is, remove the entire stack of paper from the tray, straighten
the stack, and then return some of the paper to the input tray.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
6. Make sure the printing environment is within recommended specications.
The printer picks up paper in a crossed manner
If the printer picks up sheets in a crossed or slightly tilted manner, try these solutions.
1. Pull the input tray out completely.
Order supplies
35
2. Adjust both the left and right guides using your ngers and ensure that paper is evenly touching the end of
the input tray.
3. Insert the input tray back into position.
Clear paper jams
This topic helps you troubleshoot jams and paper-feed issues.
Introduction
The following information includes instructions for clearing paper jams from the printer.
Before you begin
CAUTION:
● Jams can occur in more than one location.
● Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by
sharp objects will not be covered by the warranty.
● When removing jammed media, pull the jammed media straight away from the product. Pulling jammed
media out of the product at an angle can damage the product.
● Use both hands to remove jammed paper to avoid tearing the paper.
Jam locations
Jams can occur at the following locations in the product.
Table 7-3
Jam locations
Feature Description
1 Cartridge access area
2 Input tray
36 Chapter 7Solve problems
Table 7-3 Jam locations (continued)
Feature Description
3 Rear access door
Frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem,
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a test page to test the printer.
2. Check that the tray is congured for the correct paper size and type.
a. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
b. Click the Settings tab.
c. From the left menu, click Preferences.
d. Click Tray and Paper Management and check the settings.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
5. Print a test page to test the printer.
If none of these steps resolves the problem, the printer might need service. Contact support.
Clear jams from the input tray
1. Remove the input tray.
Pull out the tray fully, and if needed, slightly tilt or lift the tray to remove it from the printer.
Frequent or recurring paper jams? 37
2. Check the input tray area underneath the printer. Remove the jammed paper.
3. Re-insert the input tray back until it snaps into place.
Clear jams from the cartridge access area
1. Open the cartridge access door.
NOTE: Depending on where the jam is located, some of the following steps might not be necessary.
38 Chapter 7Solve problems
2. Before removing the cartridge, remove any jammed paper in the output tray area. If you can see the
jammed paper, carefully grasp the jammed paper, and slowly pull it out of the output tray area.
Clear jams from the cartridge access area 39
3. Release the lever and pull out the jammed paper.
4. Remove the toner cartridge and pull out any jammed paper.
40 Chapter 7Solve problems
5. Reinstall the toner cartridge, lock the lever, and then close the cartridge access door.
Clear jams from the rear of the printer
1. Open the rear access door.
Clear jams from the rear of the printer 41
2. If you can see the jammed paper, carefully grasp the jammed paper, and then slowly pull it out of the
printer.
3. Close the rear access door.
Improve print quality
This topic helps you troubleshoot print quality issues.
Introduction
The following information provides troubleshooting steps to resolve print-quality problems, including the
following problems:
● Smears
● Fuzzy print
● Dark print
● Light print
● Streaks
● Missing toner
42
Chapter 7Solve problems
● Scattered dots of toner
● Loose toner
● Skewed images
To resolve these or other print-quality problems, try the following solutions in the order presented.
For information about resolving specic image defects, see Resolving print quality problems.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
If the page does not print correctly, try updating the printer and print again. See Update the printer.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting on the printer
Verify that the tray is loaded with the correct type of paper.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Set Preferences button.
3. Check the paper settings.
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
Check toner-cartridge status
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
conguration report indicates when a supply level is very low.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider
having a replacement available to install when print quality is no longer acceptable.
The information page provides information about the printer, its connectivity, supplies status, and replacement
cartridge number.
Print from a
dierent software program 43
1. Check the printer supplies status from the EWS or information page. To print the information page, press
the Information button . Open EWS, see Congure the printer using the Embedded Web Server (EWS).
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has “HP” on it or has the HP logo on it. For more information on identifying HP
cartridges go to www.hp.com/go/learnaboutsupplies
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page from EWS.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Tools tab.
3. From the left menu, click Utilities and select Print Quality Toolbox.
4. In the Clean the Fuser area, click Start to begin the cleaning process.
Visually inspect the toner cartridge
Follow these steps to inspect the toner cartridge.
1. Remove the toner cartridge from the printer and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. If you see any damage on the toner cartridge, replace the toner cartridge.
4. Reinstall the toner cartridge and print a few pages to see if the problem is resolved.
Check paper and the printing environment
This topic describes how to troubleshoot the paper quality issues and the printing environment.
Step one: Use paper that meets HP
specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
44
Chapter 7Solve problems
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding issues.
Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside
the printer.
Adjust Print Density
Complete the following steps to adjust the print density.
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Click the Settings tab.
3. From the left menu, click Preferences.
4. Click General Printer Settings, and then click Advanced.
5. Make the necessary changes under Print Density, and then click Apply.
Resolving print quality problems
This topic describes how to troubleshoot the image defect issues.
Introduction
The following information provides troubleshooting steps for solving image defect issues, including the following
defects:
● Light print
● Gray background or dark print
● Blank pages
● Black pages
● Dark or light bands
● Dark or light streaks
● Missing toner
● Skewed images
● Colors that do not align
Step two: Check the environment
45
● Curled paper
Troubleshoot print quality problems
Table 7-4 Image defects table quick reference
Image defects Image defects Image defects
Table 7-5Light print Table 7-6Gray background or dark print Table 7-7Blank page — No print
Table 7-8Black page Table 7-9Banding defects Table 7-10Streak defects
Table 7-11Fixing/fuser defects Table 7-12Image placement defects Table 7-13Output defects
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
46
Chapter 7Solve problems
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge. If a cartridge is in a Very Low state (it has passed the rated life), replace
the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. For a list of the supported
paper sizes and types for the printer, visit hp.com/support and nd your printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is aixed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge rst.
Table 7-5 Light print
Description Sample Possible solutions
Light print:
The printed content on the entire page is
light or faded.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Make sure that the cartridge is
installed correctly.
4. Check the printer supplies status
from the information page. To print
the report, press the Information
button .
5. Replace the toner cartridge.
6. Visit hp.com/support if the problem
persists.
Troubleshoot print quality problems 47
Table 7-6 Gray background or dark print
Description Sample Possible solutions
Gray background or dark print:
The image or text is darker than expected.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the printer
EWS, go to the Adjust Toner Density
menu, and then adjust the toner
density to a lower level.
5. Make sure that the printer is within the
supported operating temperature and
humidity range.
6. Replace the toner cartridge.
7. Visit hp.com/support if the problem
persists.
Table 7-7 Blank page — No print
Description Sample Possible solutions
Blank page — No print:
The page is completely blank and contains
no printed content.
1. Make sure that the cartridge is genuine
HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. Visit hp.com/support if the problem
persists.
48 Chapter 7Solve problems
Table 7-8 Black page
Description Sample Possible solutions
Black page:
The entire printed page is black.
1. Visually inspect the toner cartridge to
check for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the toner cartridge.
4. Visit hp.com/support if the problem
persists.
Table 7-9 Banding defects
Description Sample Possible solutions
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Replace the toner cartridge.
3. Use a dierent paper type.
4. Visit hp.com/support if the problem
persists.
Table 7-10 Streak defects
Description Sample Possible solutions
Light vertical streaks:
Light streaks that usually span the length of
the page. The defect displays only in areas
of ll, not in text or sections with no printed
content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Visit hp.com/support if the problem
persists.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental
specications for allowable
temperature and humidity levels.
Troubleshoot print quality problems 49
Table 7-10 Streak defects (continued)
Description Sample Possible solutions
Dark vertical streaks and ITB cleaning
streaks:
Dark lines which occur down the length of
the page. The defect might occur anywhere
on the page, in areas of ll or in sections
with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
See Congure the printer using the
Embedded Web Server (EWS).
5. Visit hp.com/support if the problem
persists.
Table 7-11 Fixing/fuser defects
Description Fixing/fuser Possible solutions
Hot fuser oset (shadow):
Slight shadows, or osets, of the image
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. Visit hp.com/support if the problem
persists.
Poor fusing:
Toner rubs o along either edge of page.
This defect is more common at the edges of
high-coverage jobs and on light media types
but can occur anywhere on the page.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Visit hp.com/support if the problem
persists.
50 Chapter 7Solve problems
Table 7-12 Image placement defects
Description Sample Possible solutions
Margins and skew:
The image is not centered or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload
the tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. Visit hp.com/support if the problem
persists.
Table 7-13 Output defects
Description Sample Possible solutions
Output curl:
Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs
in dry environments or when printing
high coverage pages.
● Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low coverage pages.
1. Reprint the document.
2. Positive curl: From the printer EWS,
select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer EWS,
select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior or
use freshly opened paper.
3. Print in duplex mode.
4. Visit hp.com/support if the problem
persists.
Output stacking:
The paper does not stack well in the output
tray. The stack might be uneven, skewed,
or the pages might be pushed out of the
tray and onto the oor. Any of the following
conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by
extreme paper curl, complete the
troubleshooting steps for Output curl.
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. Visit hp.com/support if the problem
persists.
Troubleshoot print quality problems 51
Solve wireless network problems
This topic describes how to troubleshoot wireless network issues.
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine if Wi-Fi Direct printing is enabled on your printer, print an information report from the
printer control panel.
Wireless connectivity checklist
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● If you are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is incorrect,
run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless
conguration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer EWS from a computer on the network.
52
Chapter 7Solve problems
The printer does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print an information report.
3. Compare the service set identier (SSID) on the information report to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Cannot connect more devices to the wireless printer (Wi-Fi Direct)
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn o any third-party rewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The printer cannot print when your computer is on a VPN
● The printer might lose connection when your computer switches to a virtual private network (VPN).
The network does not appear in the wireless networks list
● Make sure the wireless router is turned on and has power.
● The network might be hidden.
● Make sure that the printer is within wireless range of the wireless router, and that there are no obstacles
blocking the signal.
● The printer operates on the 2.4 GHz and 5 GHz wireless bands.
● Refresh the wireless networks list.
● Try restarting the printer.
The printer does not print, and the computer has a third-party
rewall installed 53
The wireless network is not functioning
1. To verify if the network has lost communication, try connecting other devices to the network.
2. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
3. Make sure that the router or printer connects to the same network that the computer connects to.
a.
On the printer control panel, press the Information button to print an information report.
b. Compare the service set identier (SSID) on the information report to the SSID in the printer
information for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Perform a wireless network diagnostic test
A wireless network diagnostic test can be performed using the printer control panel or the Embedded Web Server
(EWS). The wireless network diagnostic test provides information about the wireless network settings.
Method one: Perform a wireless network diagnostic test using the printer control panel
From the printer control panel, print the Wireless Network Test report. Press the Wi-Fi button and the
Resume/Cancel button
at the same time.
Method two: Perform wireless network diagnostic test using the EWS
1. Open the EWS. See Congure the printer using the Embedded Web Server (EWS).
2. Select the Tools tab.
3. From the left menu, click Reports and select Printer Reports.
4. Click Print Network Conguration Page to test network connectivity problems.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
54
Chapter 7Solve problems
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
Solve Ethernet connection problems
Check the following:
● The network is operational, and the network hub, switch, or router is turned on.
● The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is plugged
into the Ethernet port on the printer and the light near the connector lights up when connected.
● Antivirus programs, including spyware protection programs, are not impacting your network connection to
the printer. If you know that antivirus or rewall software is preventing your computer from connecting to
the printer, use the HP online rewall troubleshooter to help solve the problem.
● Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose and
x the issue. The HP Print and Scan Doctor may not be available in all languages.
Solve Ethernet connection problems 55
Printer specicationsA
The information contained herein is subject to change without notice.
Some statements might not be applicable for your printer or all countries/regions. For current information, visit
hp.com/support. Select your country/region and language, nd your printer, click Product Information, and check
the product specications for your printer.
Technical specications
For more information, visit hp.com/support, select your country/region and language, nd your printer, click
Product Information, and then select Product specications.
System requirements
For information about software and system requirements or future operating system releases and support, visit
hp.com/support and nd your printer.
Wi-Fi band supported
The supported Wi-Fi bands are Ethernet, Wi-Fi Direct®, and Dual band Wireless (802.11b/g/n) with Bluetooth.
56 Appendix APrinter specications
Printer dimensions
Table A-1 Printer dimensions
Dimension Printer fully closed Printer fully open
1.Height 216.2mm (8.51in) 366.1mm (14.41in)
2.Depth 398.2mm (15.68in) 758.8 mm (29.87 in)
3.Width 367mm (14.45in) 367mm (14.45in)
Weight (with cartridges) 7.3kg (16.1lb) 7.3kg (16.1lb)
Power consumption, electrical specications, and acoustic emissions
For current information, visit hp.com/support and nd your printer.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Table A-2 Operating-environment range
Environment Recommended Allowed
Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32.5°C (59° to 90.5°F)
Operating humidity 30% to 70% relative humidity (RH), non-
condensing
10% to 80% (RH), non-condensing
Relative humidity 20% to 70% relative humidity (RH), non-
condensing
10% to 80% (RH), non-condensing
Altitude Not applicable 0 to 3048m (0 to 10,000ft)
Printer dimensions 57
Warning icons
Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
●
Caution: Electric shock
●
Caution: Hot surface
●
Caution: Keep body parts away from moving parts
●
Caution: Sharp edge in close proximity
●
Warning
Laser Warning
58 Appendix APrinter specications
Service and supportB
This section describes the service and support information.
HP limited warranty statement
Table B-1 HP limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY*
HP LaserJet Pro 3001-3008 series One-year limited warranty
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to
www.support.hp.com to learn about HP award-winning service and support options in your region. For details
on the HP limited warranty policy on supplies, go to www.hp.com/go/learnaboutsupplies.
HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded products
sold or leased a) from HP Inc., its subsidiaries, ailiates, authorized resellers, authorized distributors, or country
distributors; and, b) with this HP Limited Warranty, that HPhardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specied above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be
defective. Replacement products may be either new or equivalent in performance to new. HP products presented
for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts
may be used to repair the goods. Repair of goods may result in lost user-generated data.
HP warrants to you that HPsoftware will not fail to execute its programming instructions after the date of
purchase, for the period specied above, due to defects in material and workmanship when properly installed
and used. If HP receives notice of such defects during the warranty period, HP will replace software which does
not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within
a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HPproducts may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modication or misuse, (d)
operation outside of the published environmental specications for the product, or (e) improper site preparation
or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HPSPECIFICALLY DISCLAIMS
ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of
an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specic
legal rights and you might also have other rights that vary from country/region to country/region, state to state,
or province to province. Please refer to the Country Specic statements at the end of this document.
Service and support
59
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product
and where HP has marketed this product. The level of warranty service you receive may vary according to local
standards. HP will not alter form, t or function of the product to make it operate in a country/region for which it
was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE
AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HPOR ITS SUPPLIERS BE LIABLE
FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA),
OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF THIS PRODUCT TO YOU. PLEASE REFER TO THE COUNTRY SPECIFIC STATEMENTS AT THE END OF
THIS DOCUMENT (IF APPLICABLE) FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.
Country Specic Terms
In some jurisdictions, you may have other statutory rights. Please see below.
Australia
Your rights as an Australian consumer are
dierent to those stated in the document above.
You should disregard any limitations or exclusions in the above document and refer to the information below.
1. When you buy a good from HP as a consumer, the goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
2. This means that there is no dened warranty period for HP goods supplied to Australian consumers.
3. Instead, the goods should, for example, be t for the purposes for which they are commonly supplied for
such a period as a reasonable consumer fully acquainted with the state and condition of the goods would
expect. This period may vary depending on the product.
4. You should contact HP if you are concerned that one of HP's products fails to satisfy any of the guarantees
listed below. HP will discuss with you the specic nature and circumstances of that good and whether the
particular fault/issue falls within the scope of the statutory guarantees.
Nothing in HP’s Limited Warranty excludes, restricts, or modies any condition, warranty, guarantee, right or
remedy you may have at law (including a consumer guarantee under the Australian Consumer Law) which
cannot be lawfully excluded or limited.
The relevant guarantees are as follows:
1. Quality — goods supplied by HP must be of acceptable quality. The test for acceptable quality is whether a
reasonable consumer, fully aware of the state and condition of the goods, would nd them:
● safe, durable, and free from defects;
● acceptable in appearance and nish; and
● t for all the purposes for which goods of that kind are commonly supplied.
60
Appendix BService and support
This must take into account the nature and price of the goods, and any statements on packaging or
labeling.
2. Disclosed Purpose — goods or services supplied by HP that HP represents are reasonably t for a purpose
expressly disclosed by a consumer must be reasonably t for that purpose.
3. Description — goods supplied by HP must match the description provided by HP.
4. Sample — goods supplied by HP must match any sample shown to you by HP.
5. Title — a consumer who purchases a good from HP must receive clear title to the good.
6. Due care and skill — services provided to you by HP must be provided with due care and skill.
7. Express warranties — HP will be legally required to comply with the express warranty that is set out in its
terms and conditions.
8. Reasonable time — repair services provided by HP must be provided within a reasonable time.
If you think that you are entitled to any of the above remedies or any remedy under the HP Worldwide Limited
Warranty and Technical Support Document, please contact HP:
HP PPS Australia Pty Ltd
Rhodes Corporate Park, Building F, Level 5
1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request, please use the numbers below or visit www.hp.com.au and select the “Customer
Service” option for the most current list of phone support numbers.
Product
Phone
Support for all HP Products except those listed separately below 13 10 47
If dialing internationally: +61 2 8278-1039
DeskJet, Oice Jet, PSC, All-in-One, Photosmart & Personal LaserJet
Series 1000, P1000, M1000 and Colour LaserJet CP1000 Series and
model CM1415
1300 721 147
If dialing internationally: +61 2 8934 4380
For further information on consumer rights, visit www.consumerlaw.gov.au and www.accc.gov.au/
consumerguarantees.
New Zealand
In New Zealand, the hardware and software come with guarantees that cannot be excluded under the New
Zealand consumer law. In New Zealand, Consumer Transaction means a transaction involving a person who
is purchasing goods for personal, domestic, or household use or consumption and not for the purpose of
a business. New Zealand consumers who are purchasing goods for personal, domestic or household use
or consumption and not for the purpose of a business ("New Zealand Consumers") are entitled to repair,
replacement or refund for a failure and compensation for other reasonably foreseeable loss or damage. A New
Zealand Consumer (as dened above) may recover the costs of returning the product to the place of purchase
if there is a breach of the New Zealand consumer law; furthermore, if it will be of signicant cost to the New
Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost.
New Zealand
61
Table B-2 Support phone numbers
Product Phone
Support for all HP Products except those listed separately below 0800 449 553
If dialing internationally: +61 2 8031-8317
DeskJet, Oice Jet, PSC, All-in-One, Photosmart & Personal LaserJet
Series 1000, P1000, M1000 and Colour LaserJet CP1000 Series and
model CM1415
0800 441 147
If dialing internationally: +61 2 8934 4380
UK, Ireland, and Malta
The HPLimited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP
entity responsible for the performance of the HPLimited Warranty in your country/region is as follows:
UK: HPInc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
United Kingdom: The HPLimited Warranty benets apply in addition to any legal rights to a guarantee from
seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of goods
for products purchased in England or Wales and ve years from delivery of goods for products purchased in
Scotland. However various factors may impact your eligibility to receive these rights. For further information,
please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the
European Consumer Centers website (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/
ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HPLimited
Warranty or against the seller under the legal guarantee.
Ireland: The HPLimited Warranty benets apply in addition to any statutory rights from seller in relation
to nonconformity of goods with the contract of sale. However various factors may impact your eligibility to
receive these rights. Consumer statutory rights are not limited or aected in any manner by HPCare Pack. For
further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal)
or you may visit the European Consumer Centers website (ec.europa.eu/consumers/solving_consumer_disputes/
nonjudicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under
the HPLimited Warranty or against the seller under the legal guarantee.
Malta: The HPLimited Warranty benets apply in addition to any legal rights to a two-year guarantee
from seller of nonconformity of goods with the contract of sale; however various factors may impact your
eligibility to receive these rights. Consumer statutory rights are not limited or aected in any manner by the
HPLimited Warranty. For further information, please consult the following link: Consumer Legal Guarantee
(www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Consumers have the right to choose
whether to claim service under the HPLimited Warranty or against the seller under two-year legal guarantee.
Austria, Belgium, Germany, and Luxemburg
Die beschränkte HPHerstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle Garantie.
Der Name und die Adresse der HPGesellschaft, die in Ihrem Land für die Gewährung der beschränkten
HPHerstellergarantie verantwortlich ist, sind wie folgt:
Deutschland: HPDeutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien
62
Appendix BService and support
Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308 Capellen
Belgien: HPBelgium BVBA, Hermeslaan 1A, B-1831 Diegem
Die Rechte aus der beschränkten HPHerstellergarantie gelten zusätzlich zu den gesetzlichen Ansprüchen wegen
Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum. Ob Sie Anspruch auf diese Rechte
haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch die beschränkte
HPHerstellergarantie eingeschränkt bzw. betroen. Weitere Hinweise nden Sie auf der folgenden Website:
Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website des
Europäischen Verbraucherzentrums (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/
ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie eine Leistung von HP
gemäß der beschränkten HPHerstellergarantie in Anspruch nehmen oder ob sie sich gemäß der gesetzlichen
zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den jeweiligen Verkäufer wenden.
Belgium, France, and Luxemburg
La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les coordonnées de
l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
France: HPFrance SAS, société par actions simpliée identiée sous le numéro 448 694 133 RCS Evry, 1 Avenue
du Canada, 91947, Les Ulis
G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgique: HPBelgium BVBA, Hermeslaan 1A, B-1831 Diegem
France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous disposez
au titre des garanties légales applicables dont le bénéce est soumis à des conditions spéciques. Vos droits
en tant que consommateur au titre de la garantie légale de conformité mentionnée aux articles L. 211-4
à L. 211-13 du Code de la Consommation et de celle relatives aux défauts de la chose vendue, dans les
conditions prévues aux articles 1641 à 1648 et 2232 du Code de Commerce ne sont en aucune façon limités
ou aectés par la garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant :
Garanties légales accordées au consommateur (www.hp.com/go/eu-legal). Vous pouvez également consulter
le site Web des Centres européens des consommateurs (ec.europa.eu/consumers/solving_consumer_disputes/
nonjudicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir d’exercer leurs droits au
titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties légales applicables mentionnées
ci-dessus.
POUR RAPPEL:
Garantie Légale de Conformité:
« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors de la
délivrance.
Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de
l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ».
Article L211-5 du Code de la Consommation:
« Pour être conforme au contrat, le bien doit:
1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées à l'acheteur
sous forme d'échantillon ou de modèle;
Belgium, France, and Luxemburg
63
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques faites par
le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l'étiquetage;
2° Ou présenter les caractéristiques dénies d'un commun accord par les parties ou être propre à tout usage
spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier a accepté».
Article L211-12 du Code de la Consommation:
« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien».
Garantie des vices cachés
Article 1641 du Code Civil: « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui
la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait
pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. »
Article 1648 alinéa 1 du Code Civil:
« L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à compter de
la découverte du vice. »
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément des
droits dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat de vente.
Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéce de ces droits. Vos droits en tant
que consommateur au titre de ces garanties ne sont en aucune façon limités ou aectés par la garantie
limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties légales accordées
au consommateur (www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres
européens des consommateurs (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-
net/index_en.htm). Les consommateurs ont le droit de choisir de réclamer un service sous la garantie limitée HP
ou auprès du vendeur au cours d'une garantie légale de deux ans.
Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono indicati nome
e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia limitata HP nel vostro
Paese:
Italia: HPItaly S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti dalla
garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al contratto di
vendita. Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneciare di tali diritti. I
diritti spettanti ai consumatori in forza della garanzia legale non sono in alcun modo limitati, né modicati
dalla Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare il seguente link: Garanzia legale
per i clienti (www.hp.com/go/eu-legal), oppure visitare il sito Web dei Centri europei per i consumatori
(ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). I consumatori
hanno il diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al
venditore per far valere la garanzia legale di due anni.
Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre y
dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial adicional del
fabricante) en su país es:
España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas,
E-28232 Madrid
64
Appendix BService and support
Los benecios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la que los
consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa; sin embargo, varios
factores pueden afectar su derecho a recibir los benecios bajo dicha garantía legal. A este respecto, la Garantía
limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor (www.hp.com/go/
eu-legal). Para más información, consulte el siguiente enlace: Garantía legal del consumidor o puede visitar
el sitio web de los Centros europeos de los consumidores (ec.europa.eu/consumers/solving_consumer_disputes/
nonjudicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio
acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años.
Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er
ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HPInc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti fra sælgeren
af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan dog påvirke din ret til
at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses eller påvirkes ikke på nogen måde
af den begrænsede HP-garanti. Se nedenstående link for at få yderligere oplysninger: Forbrugerens juridiske
garanti (www.hp.com/go/eu-legal) eller du kan besøge De Europæiske Forbrugercentres websted (ec.europa.eu/
consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at
vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en
toårig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap
innestår for garantien:
Norge: HPNorge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning, hvor
reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var ment å vare.
Ulike faktorer kan imidlertid ha betydning for om du kvaliserer til å kreve avhjelp iht slikt mangelsansvar.
Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer informasjon, kan du klikke
på følgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal) eller du kan besøke nettstedet
til de europeiske forbrukersentrene (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/
ecc-net/index_en.htm). Forbrukere har retten til å velge å kreve service under HPs garanti eller iht selgerens
lovpålagte mangelsansvar.
Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress till det
HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HPPPS Sverige AB, SE-169 73 Stockholm
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års garanti från
säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika faktorer kan påverka
din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter varken begränsas eller påverkas
på något sätt av HP:s begränsade garanti. Mer information får du om du följer denna länk: Lagstadgad garanti
för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till European Consumer Centers webbplats
(ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Konsumenter
har rätt att välja om de vill ställa krav enligt HP:s begränsade garanti eller på säljaren enligt den lagstadgade
treåriga garantin.
Denmark
65
Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da
entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes:
Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edicio D. Sancho I, Quinta da Fonte, Porto
Salvo, Lisboa, Oeiras, 2740 244
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes da
legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante do contrato
de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para beneciar de tais
direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou afetados de forma alguma
pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte: Garantia legal do consumidor
(
www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros Europeus do Consumidor (ec.europa.eu/
consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Os consumidores têm o
direito de escolher se pretendem reclamar assistência ao abrigo da Garantia Limitada HP ou contra o vendedor
ao abrigo de uma garantia jurídica de dois anos.
Greece and Cyprus
Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η επωνυμία
και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα σας είναι η
εξής:
Ελλάδα /Κύπρoς: HPPrinting and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση
έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες,
ωστόσο η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα
νόμιμα δικαιώματα των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την
Περιορισμένη εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web:
Νόμιμη εγγύηση καταναλωτή (www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των
Ευρωπαϊκών Κέντρων Καταναλωτή (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/
ecc-net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν την υπηρεσία στα
πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης εγγύησης δύο ετών.
Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az egyes
országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és címe:
Magyarország: HPInc Magyarország Kft., H-1117 Budapest, Alíz utca 1.
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek a
termékeknek az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt eladói
szavatosságból, továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban foglalt kötelező
eladói jótállásból erednek, azonban számos körülmény hatással lehet arra, hogy ezek a jogok Önt
megilletik-e. További információért kérjük, keresse fel a következő webhelyet: Jogi Tájékoztató Fogyasztóknak
(www.hp.com/go/eu-legal) vagy látogassa meg az Európai Fogyasztói Központok webhelyét (ec.europa.eu/
consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). A fogyasztóknak jogában
áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott jótállás alapján vagy a
kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a jogszabályban foglalt kötelező
eladói jótállás alapján érvényesítik.
66
Appendix BService and support
Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy společností
skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Česká republika: HPInc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na
dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na
uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem
neomezuje ani neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující
odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky
Evropského spotřebitelského centra (
ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/
ecc-net/index_en.htm). Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci omezené
záruky HP nebo v rámci zákonem stanovené dvouleté záruky u prodejce.
Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa subjektu
HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HPInc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov voči
predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa predmetnej zmluvy.
Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej
záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý je spotrebiteľom.
Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa (www.hp.com/go/eu-
legal), prípadne môžete navštíviť webovú lokalitu európskych zákazníckych stredísk (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Spotrebitelia majú právo zvoliť si, či
chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty u predajcu.
Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres podmiotu
HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HPInc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego
Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, GIOŚ
E0020757WZBW, kapitał zakładowy 480.000 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących nabywcy
w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru z umową (rękojmia).
Niemniej, na możliwość korzystania z tych praw mają wpływ różne czynniki. Ograniczona gwarancja
HP w żaden sposób nie ogranicza praw konsumenta ani na nie nie wpływa. Więcej informacji można
znaleźć pod następującym łączem: Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), można
także odwiedzić stronę internetową Europejskiego Centrum Konsumenckiego (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru co do
możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP albo
z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy.
Bulgaria
Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името
и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната
поддръжка в рамките на Ограничената гаранция на HP, са както следва:
Czech Republic
67
HPInc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул. Околовръстен
Път No 258, Бизнес Център Камбаните
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права за
двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки това,
различни фактори могат да окажат влияние върху условията за получаване на тези права. Законовите
права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената гаранция
на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя (www.hp.com/go/eu-
legal) или посетете уебсайта на Европейския потребителски център (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Потребителите имат правото да
избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или
да потърсят такава от търговеца в рамките на двугодишната правна гаранция.
Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa entității
HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt următoarele:
Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd District,
Bucureşti
Beneciile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani oferită de
vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi factori pot avea
impact asupra eligibilităţii dvs. de a
benecia de aceste drepturi. Drepturile legale ale consumatorului nu sunt
limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii suplimentare consultaţi următorul
link: garanția acordată consumatorului prin lege (www.hp.com/go/eu-legal) sau puteți accesa site-ul Centrul
European al Consumatorilor (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/
index_en.htm). Consumatorii au dreptul să aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau
de la vânzător, în cadrul garanției legale de doi ani.
Belgium and the Netherlands
De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het adres van
de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in uw land is als volgt:
Nederland: HPNederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HPBelgium BVBA, Hermeslaan 1A, B-1831 Diegem
De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie voor
consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan
conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen diverse factoren
een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De wettelijke rechten van de
consument worden op geen enkele wijze beperkt of beïnvloed door de Beperkte Garantie van HP. Raadpleeg
voor meer informatie de volgende webpagina: Wettelijke garantie van de consument (www.hp.com/go/eu-
legal) of u kan de website van het Europees Consumenten Centrum bezoeken (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Consumenten hebben het recht om te
kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing
van de wettelijke garantie.
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HPFinland Oy, Piispankalliontie, FIN - 02200 Espoo
68
Appendix BService and support
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen
varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja
(www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (ec.europa.eu/consumers/
solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus vaatia virheen
korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne
enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe izhajajo
iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje pogojev za
uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje strankinih z zakonom
predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo povezavo: Strankino pravno
jamstvo (www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih središč za potrošnike (ec.europa.eu/
consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Potrošniki imajo pravico
izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali proti prodajalcu v skladu
z dvoletno zakonsko garancijo.
Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta odgovornog
za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HPComputing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000 Zagreb
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo
kod bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni
faktori mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na
koji način ne utječe niti ne ograničava zakonska prava potrošača. Dodatne informacije potražite na
ovoj adresi: Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto
Europskih potrošačkih centara (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-
net/index_en.htm). Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP ograničenog
jamstva ili pravnog jamstva prodavača u trajanju ispod dvije godine.
Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HPFinland Oy, PO Box 515, 02201 Espoo, Finland
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz pārdevēja
un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam, tomēr
šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un
neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju
likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības centra tīmekļa vietni
(ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Patērētājiem
ir tiesības izvēlēties, vai pieprasīt servisa nodrošinājumu saskaņā ar HP ierobežoto garantiju, vai arī pārdevēja
sniegto divu gadu garantiju.
Slovenia
69
Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių, teikiančių
HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HPFinland Oy, PO Box 515, 02201 Espoo, Finland
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis į
pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau tai, ar
jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip neapriboja
ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią nuorodą: Teisinė
vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų centro internetinėje svetainėje
(
ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/ecc-net/index_en.htm). Vartotojai turi
teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba pardavėjo teikiamą dviejų metų
įstatymais nustatytą garantiją.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest vastutab
HP üksus aadressil:
Eesti: HPFinland Oy, PO Box 515, 02201 Espoo, Finland
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile, juhul
kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie jaoks need
õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjärgseid õigusi.
Lisateavet leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/eu-legal) või võite külastada
Euroopa tarbijakeskuste veebisaiti (ec.europa.eu/consumers/solving_consumer_disputes/nonjudicial_redress/
ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega
ette nähtud müüjapoolset kaheaastast garantiid.
Russia
Срок службы принтера для России
Срок службы данного принтера HP составляет пять лет в нормальных условиях эксплуатации.
Срок службы отсчитывается с момента ввода принтера в эксплуатацию. В конце срока службы HP
рекомендует посетить веб-сайт нашей службы поддержки по адресу www.hp.com/support и/или связаться
с авторизованным поставщиком услуг HP для получения рекомендаций в отношении дальнейшего
безопасного использования принтера.
HP'sPremium Protection Warranty: LaserJet toner cartridge limited
warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been relled, refurbished, remanufactured or tampered
with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the
published environmental specications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of the
problem and print samples) or contact support. At HP's option, HP will either replace products that prove to be
defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS
70
Appendix BService and support
ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF THIS PRODUCT TO YOU.
HP policy on non-Original HP supplies
HPcannot recommend the use of non-Original HP toner cartridges, either new or remanufactured.
NOTE: For HPprinter products, the use of a non-Original HP toner cartridge or a relled toner cartridge does
not aect either the warranty to the customer or any HPsupport contract with the customer. However, if
product failure or damage is attributable to the use of a non-Original HP toner cartridge or relled toner
cartridge, HPwill charge its standard time and materials charges to service the product for the particular failure
or damage.
HPanticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HPtoner cartridge and the control-panel message
indicates the cartridge is non-Original HP supplies. HPwill help determine if the cartridge is genuine and take
steps to resolve the problem.
Your toner cartridge might not be a genuine HPtoner cartridge if you notice the following:
● The supplies status page indicates that a non-Original HPsupply is installed.
● You are experiencing a high number of problems with the cartridge.
● The cartridge does not look like it usually does (for example, the packaging diers from HPpackaging).
Data stored on the toner cartridge
The HPtoner cartridges used with this product contain a memory chip that assists in the operation of the
product.
In addition, this memory chip collects a limited set of information about the usage of the product, which might
include the following: the date when the toner cartridge was rst installed, the date when the toner cartridge was
last used, the number of pages printed using the toner cartridge, the page coverage, the printing modes used,
any printing errors that might have occurred, and the product model. This information helps HPdesign future
products to meet our customers' printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used to
identify a customer or user of the toner cartridge or their product.
HPcollects a sampling of the memory chips from toner cartridges returned to HP's free return and recycling
program (HPPlanet Partners: www.hp.com/recycle). The memory chips from this sampling are read and studied
in order to improve future HPproducts. HPpartners who assist in recycling this toner cartridge might have access
to this data, as well.
HP policy on non-Original HP supplies
71
Any third party possessing the toner cartridge might have access to the anonymous information on the memory
chip.
End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT:
This End-User License Agreement ("EULA") is a legal agreement between (a) you (either an individual or a single
entity) and (b) HPInc. ("HP") that governs your use of any Software Product, installed on or made available by
HP for use with your HP product ("HPProduct"), that is not otherwise subject to a separate license agreement
between you and HP or its suppliers. Other software may contain a EULA in its online documentation. The term
"Software Product" means computer software and may include associated media, printed materials and "online"
or electronic documentation.
An amendment or addendum to this EULA may accompany the HPProduct.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS
AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE
PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE LICENSE
TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT (HARDWARE AND SOFTWARE) WITHIN
14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR TERRITORY.
IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT CONSUMER LEGISLATION
IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO THE CONTRARY IN THIS EULA, NOTHING IN
THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH
CONSUMER LEGISLATION AND THIS EULA IS SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 16
FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and conditions of
this EULA:
a. Use. You may use the Software Product on a single computer ("Your Computer"). If the Software Product
is provided to you via the internet and was originally licensed for use on more than one computer, you
may install and use the Software Product only on those computers. You may not separate component
parts of the Software Product for use on more than one computer. You do not have the right to
distribute the Software Product, nor do you have the right to modify the Software Product or disable
any licensing or control feature of the Software Product. You may load the Software Product into Your
Computer's temporary memory (RAM) for purposes of using the Software Product.
b. Storage. You may copy the Software Product into the local memory or storage device of the HPProduct.
c. Copying. You may make archival or back-up copies of the Software Product, provided the copy contains
all of the original Software Product's proprietary notices and that it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this EULA.
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software
Product which constitutes non-proprietary HP software or software provided under public license by
third parties ("Freeware"), is licensed to you subject to the terms and conditions of the software license
agreement accompanying such Freeware whether in the form of a discrete agreement, shrink wrap
license or electronic license terms accepted at time of download. Use of the Freeware by you shall be
governed entirely by the terms and conditions of such license.
72
Appendix BService and support
f. Recovery Solution. Any software recovery solution provided with/for your HPProduct, whether in the
form of a hard disk drive-based solution, an external media-based recovery solution (e.g. oppy disk,
CD or DVD) or an equivalent solution delivered in any other form, may only be used for restoring the
hard disk of the HPProduct with/for which the recovery solution was originally purchased. The use of
any Microsoft operating system software contained in such recovery solution shall be governed by the
Microsoft License Agreement.
2. UPGRADES. To use a Software Product identied as an upgrade, you must rst be licensed for the original
Software Product identied by HP as eligible for the upgrade. After upgrading, you may no longer use the
original Software Product that formed the basis for your upgrade eligibility. By using the Software Product,
you also agree that HP may automatically access your HPProduct when connected to the internet to check
the version or status of certain Software Products and may automatically download and install upgrades
or updates to such Software Products on to your HPProduct to provide new versions or updates required
to maintain the functionality, performance, or security of the Software Product and your HPProduct and
facilitate the provision of support or other services provided to you. In certain cases, and depending on the
type of upgrade or update, notications will be provided to you (via pop-up or other means), which may
require you to initiate the upgrade or update.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software Product
provided by HP unless HP provides other terms along with the update or supplement. In case of a conict
between such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software Product may make a one-time transfer of the Software
Product to another end user. Any transfer must include all component parts, media, printed materials,
this EULA, and if applicable, the Certicate of Authenticity. The transfer may not be an indirect transfer,
such as a consignment. Prior to the transfer, the end user receiving the transferred product must agree
to all the EULA terms. Upon transfer of the Software Product, your license is automatically terminated.
b. Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for
commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or
Software Product except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software Product and user documentation are
owned by HP or its suppliers and are protected by law, including but not limited to United States copyright,
trade secret, and trademark law, as well as other applicable laws and international treaty provisions. You
shall not remove any product identication, copyright notices or proprietary restrictions from the Software
Product.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the
Software Product, except and only to the extent that the right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is eective unless terminated or rejected. This EULA will also terminate upon conditions set
forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA.
8. NOTICE OF DATA COLLECTION.
CONSENT TO COLLECTION/USE OF DATA.
a. You agree that HP and its ailiates may collect, combine, and use device and individual user information
you provide in relation to support services related to the Software Product. HP agrees not to use this
information to market to you without your consent. Learn More about HP data collection practices at
www.hp.com/go/privacy
End User License Agreement
73
b. HP will use cookies and other web technology tools to collect anonymous technical information related
to HPSoftware and your HPProduct. This data will be used to provide the upgrades and related
support or other services described in Section 2. HP will also collect personal information including your
Internet Protocol address or other unique identier information associated with your HPProduct and
data provided by you on registration of your HPProduct. As well as providing the upgrades and related
support or other services, this data will be used for sending marketing communications to you (in each
case with your express consent where required by applicable law).
To the extent permitted by applicable law, by accepting these terms and conditions you consent to the
collection and use of anonymous and personal data by HP, its subsidiaries, and ailiates as described in
this EULA and as further described in HP’s privacy policy: www.hp.com/go/privacy
c. Collection/Use by Third Parties. Certain software programs included in your HPProduct are provided and
separately licensed to you by third party providers (“Third Party Software”). Third Party Software may be
installed and operational on your HPProduct even if you choose not to activate/purchase such software.
Third Party Software may collect and transmit technical information about your system (i.e., IP address,
unique device identier, software version installed, etc.) and other system data. This information is used
by the third party to identify technical system attributes and ensure that the most current version of the
software has been installed on your system. If you do not want the Third Party Software to collect this
technical information or automatically send you version updates, you should uninstall the software prior
to connecting to the Internet.
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HPAND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL
OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-INFRINGEMENT; (ii) OF MERCHANTABILITY; (iii) OF
FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT THE SOFTWARE PRODUCT WILL FUNCTION WITH NON-HP
SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE PRODUCT.
Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of
implied warranties, so the above disclaimer may not apply to you in its entirety.
10. LIMITATION OF LIABILITY. Subject to the laws of the People's Republic of China, notwithstanding any
damages that you might incur, the entire liability of HP and any of its suppliers under any provision
of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the
amount actually paid by you separately for the Software Product or U.S. $5.00. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HPOR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION,
FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE
OF OR INABILITY TO USE THE SOFTWARE PRODUCT, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF
THIS EULA, EVEN IF HPOR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND
EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
you.
11. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer Software,
Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S.
Government under HP's standard commercial license.
12. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United States and
other countries ("Export Laws") to assure that the Software Product is not (1) exported, directly or indirectly,
in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including, without
limitation, nuclear, chemical, or biological weapons proliferation.
13. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in your
state of residence and, if applicable, you are duly authorized by your employer to enter into this contract.
74
Appendix BService and support
14. APPLICABLE LAW. This EULA is governed by the laws of the country in which the equipment was purchased.
15. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included
with the HPProduct) is the entire agreement between you and HP relating to the Software Product and it
supersedes all prior or contemporaneous oral or written communications, proposals and representations
with respect to the Software Product or any other subject matter covered by this EULA. To the extent the
terms of any HP policies or programs for support services conict with the terms of this EULA, the terms of
this EULA shall control.
16. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benet of certain
statutory rights and remedies under consumer legislation in respect of which HP’s liability cannot lawfully be
excluded or limited. If you acquired the Software as a consumer within the meaning of relevant consumer
legislation in your country, state or territory, the provisions of this EULA (including the disclaimers of
warranties, limitations and exclusions of liability) must be read subject to applicable law and apply only to
the maximum extent permitted by that applicable law.
Australian Consumers: If you acquired the Software as a consumer within the meaning of the ‘Australian
Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then despite any other
provision of this EULA:
a. the Software comes with guarantees that cannot be excluded under the Australian Consumer Law,
including that goods will be of acceptable quality and services will be supplied with due care and
skill. You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the Software repaired or replaced
if it is not of acceptable quality and the failure does not amount to a major failure.
b. nothing in this EULA excludes, restricts or modies any right or remedy, or any guarantee, warranty or
other term or condition implied or imposed by the Australian Consumer Law which cannot be lawfully
excluded or limited; and
c. the benets provided to you by the express warranties in this EULA are in addition to other rights
and remedies available to you under the Australian Consumer Law. Your rights under the Australian
Consumer Law prevail to the extent that they are inconsistent with any limitations contained in the
express warranty.
d. The Software may be capable of retaining user-generated data. HP hereby provides you with notice that
if HP repairs your Software, that repair may result in the loss of that data. To the full extent permitted by
law, the limitations and exclusions of HP’s liability in this EULA apply in respect of any such loss of data.
If you think that you are entitled to any warranty under this agreement or any of the above remedies,
please contact HP:
HP PPS Australia Pty Ltd
Rhodes Corporate Park, Building F, Level 5
1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278 1039 (if
dialing internationally) or visit www8.hp.com/au/en/contact-hp/phone-assist.html for the most current list
of phone support numbers.
End User License Agreement
75
If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the
Software or warranty and support services for the Software which are not of a kind ordinarily acquired for
personal, domestic or household use or consumption, then despite any other provision of this EULA, HP
limits its liability for failure to comply with a consumer guarantee as follows:
a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement of the Software or the
supply of equivalent software; repair of the Software; payment of the costs of replacing the Software or
of acquiring equivalent software; or payment of the costs of having the Software repaired; and
c. otherwise, to the maximum extent permitted by law.
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be excluded
under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means a transaction
involving a person who is purchasing goods for personal, domestic or household use or consumption
and not for the purpose of a business. New Zealand consumers who are purchasing goods for personal,
domestic or household use or consumption and not for the purpose of a business ("New Zealand
Consumers") are entitled to repair, replacement or refund for a failure and compensation for other
reasonably foreseeable loss or damage. A New Zealand Consumer (as dened above) may recover the
costs of returning the product to the place of purchase if there is a breach of the New Zealand consumer law;
furthermore, if it will be of signicant cost to the New Zealand Consumer to return the goods to HP then HP
will collect such goods at its own cost. Where any supply of products or services is for business purposes,
you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and value of the
transaction, this is fair and reasonable.
© Copyright 2021 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names mentioned herein
may be trademarks of their respective companies. To the extent permitted by applicable law, the only warranties
for HP products and services are set forth in the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by
applicable law, HP shall not be liable for technical or editorial errors or omissions contained herein.
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater exibility in performing defective parts replacement. If during the diagnosis period, HP identies that the
repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There
are two categories of CSR parts: 1)Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service. 2)Parts for which customer self
repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace
them for you, this may be done at no additional charge under the type of warranty service designated for your
product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same-day or four-hour delivery may be oered at an additional charge where geography permits. If assistance is
required, you can call the HPTechnical Support Center and a technician will help you over the phone. HP species
in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases
where it is required to return the defective part to HP, you must ship the defective part back to HP within a
dened period of time, normally ve(5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in HP billing you
for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the
courier/carrier to be used.
76
Appendix BService and support
Customer support
Table B-3 Customer Support
Support URL links
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the yer that was in the box
with your product or at www.hp.com/support
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support
Order additional HPservice or maintenance agreements www.hp.com/go/carepack
Register your product www.register.hp.com
Customer support 77
Environmental product stewardship programC
This section describes the environmental-friendly product stewardship program at HP.
Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has been
designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product have been measured according to a standardized protocol
and when these emissions data are applied to an anticipated high-use scenario in an oice workspace, HP has
determined there is no appreciable amount of ozone generated during printing and the levels are well within
current indoor air quality standards and guidelines.
References -
Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for oice devices with printing function; DE-UZ 205 – BAM; January 2018.
Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a ventilation rate of
0.68 air changes per hour with HP printing supplies.
Power consumption
Power usage drops signicantly while in Ready, Sleep, or O mode, which saves natural resources and saves
money without aecting the high performance of this product. HP printing and imaging equipment marked with
the ENERGY STAR
®
logo is qualied to the U.S. Environmental Protection Agency's ENERGY STAR specications for
imaging equipment. The following mark will appear on ENERGY STAR qualied imaging products:
Additional ENERGY STAR qualied imaging product model information is listed at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HPdoes not recommend the
full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts
in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the print
cartridge.
78
Appendix CEnvironmental product stewardship program
Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page)
capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify
plastics for recycling purposes at the end of the product’s life.
HPLaserJet print supplies
Original HPSupplies were designed with the environment in mind. HP makes it easy to conserve resources and
paper when printing. And when you are done, we make it easy and free to recycle.
1
All HP cartridges returned to HPPlanet Partners go through a multiphase recycling process where materials are
separated and rened for use as raw material in new Original HP cartridges and everyday products. No Original
HP cartridges returned through HPPlanet Partners are ever sent to a landll, and HP never rells or resells
Original HP cartridges.
To participate in HPPlanet Partners return and recycling program, visit www.hp.com/recycle. Select your country/
region for information on how to return HP printing supplies. Multi-lingual program information and instructions
are also included in every new HPLaserJet print cartridge package.
1
Program availability varies. For more information, visit www.hp.com/recycle
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets
the guidelines outlined in the HPLaser Printer Family Print Media Guide. This product is suitable for the use of
recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
Disposal of waste equipment by users (EU and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should protect
human health and the environment by handing over your waste equipment to a designated collection point for
the recycling of waste electrical and electronic equipment. For more information, please contact your household
waste disposal service, or go to: www.hp.com/recycle
Paper use
79
Electronic hardware recycling
HPencourages customers to recycle used electronic hardware. For more information about recycling programs
go to: www.hp.com/recycle
Hardware recycling information (Brazil)
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam
em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em
quantidades mínimas, substâncias impactantes ao meio ambiente. Ao nal da vida útil deste produto, o usuário
deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou
rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
www8.hp.com/br/pt/ads/planet-partners/index.html
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach
Product Power Data per European Union Commission Regulation
1275/2008
For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P14
‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/environment/
productdata/itecodesktop-pc.html
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
80
Appendix CEnvironmental product stewardship program
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
The regulation of the implementation on China energy label for
printer, and copier
依据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有中国能效标签。根据“复印机、打印
机和传真机能效限定值及能效等级” (“GB21521”) 决定并计算得出该标签上所示的能效等级和 TEC (典型
能耗) 值。
1. 能效等级
能效等级分为三个等级，等级 1 级能效最高。根据产品类型和打印速度标准决定能效限定值。
2. 能效信息
2.1 激光打印机及一体机和高性能喷墨打印机及一体机
● 典型能耗
典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。此数据表示为每周千瓦时 (kWh) 。
标签上所示的能效数字按涵盖根据“复印机、打印机和传真机能源效率标识实施规则”选择的登记装置中
所有配置的代表性配置测定而得。因此，本特定产品型号的实际能耗可能与标签上所示的数据不同。
有关规范的详情信息，请参阅 GB21521 标准的当前版本。
Restriction of Hazardous Substances statement (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium,
polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01
weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule.
WEEE (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundurp
The regulation of the implementation on China energy label for printer, and copier 81
The Table of Hazardous Substances/Elements and their Content
(China)
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be
obtained by accessing the HPWeb site at www.hp.com/go/msds
82
Appendix CEnvironmental product stewardship program
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps
identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on
HP's EPEAT registered products go to www8.hp.com/us/en/hp-information/global-citizenship/index.html
Declaration of the Presence Condition of the Restricted Substances
Marking (Taiwan)
台灣 限用物質含有情況標示聲明書
Taiwan Declaration of the Presence Condition of the Restricted Substances Marking
若要存取產品的最新使用指南或手冊，請前往 hp.com/support。選取搜尋您的產品，然後依照 畫面上的指
示繼續執行。
EPEAT
83
To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product,
and then follow the on-screen instructions.
For more information
To obtain information about these environmental topics:
● Product environmental prole sheet for this and many related HPproducts
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment
Also, visit www.hp.com/recycle
84 Appendix CEnvironmental product stewardship program
Regulatory informationD
This section describes the regulatory statements.
Regulatory statements
The printer meets product requirements from regulatory agencies in your country/region.
European Union & United Kingdom Regulatory Notice
Products bearing the CE marking and UKCA marking comply with one or more of the following EU Directives
and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive 2014/35/EU, EMC
Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS Directive 2011/65/EU.
Compliance with these directives is assessed using applicable European Harmonized Standards. The full EU and
UK Declaration of Conformity can be found at the following website: www.hp.com/go/certicates (Search with the
product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.)
The point of contact for regulatory matters is: Email techr[email protected]om
The EU point of contact for regulatory matters is:
HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany
The UK point of contact for regulatory matters is:
HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
Regulatory model numbers
For regulatory identication purposes, your product is assigned a regulatory model number. Regulatory model
numbers should not be confused with marketing names or product numbers.
Regulatory information 85
Table D-1 Regulatory model numbers
Product model number Regulatory model number
HP LaserJet Pro 3001dne
HP LaserJet Pro 3001dn
HP LaserJet Pro 3002dne
HP LaserJet Pro 3002dn
HP LaserJet Pro 3003dn
HP LaserJet Pro 3004dn
SHNGC-2000-00
HP LaserJet Pro 3001dwe
HP LaserJet Pro 3001dw
HP LaserJet Pro 3002dwe
HP LaserJet Pro 3002dw
HP LaserJet Pro 3003dw
HP LaserJet Pro 3004dw
SHNGC-2000-01
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
● Reorient or relocate the receiving antenna.
● Increase separation between equipment and receiver.
● Connect equipment to an outlet on a circuit dierent from that to which the receiver is located.
● Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modications to the printer that are not expressly approved by HP could void the user’s
authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
Canada - Industry Canada ICES-003 Compliance Statement
CAN ICES-3(B)/NMB-3(B)
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product
label. The product uses either 110-127 Vac or 220-240Vac and 50/60Hz.
86
Appendix DRegulatory information
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August1,1976. Compliance is mandatory
for products marketed in the United States. The device is certied as a “Class 1” laser product under the U.S.
Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation
Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely conned
within protective housings and external covers, the laser beam cannot escape during any phase of normal user
operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specied in this
user guide may result in exposure to hazardous radiation.
For other US/Canada regulatory matters, please contact:
HP Inc.
HP Inc. 1501 Page Mill Rd, Palo Alto, CA 94304, USA
Email contact: (techr[email protected]) or Telephone contact: +1 (650) 857-1501
Laser statement for Finland
Luokan 1 laserlaite
HP LaserJet Pro 3001-3008, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa
käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka
on määritetty standardin EN 60825-1 (2014) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan
1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specicerats, kan användaren utsättas för osynlig
laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet Pro 3001-3008 - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen
saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän
tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa.
Älä katso säteeseen.
VARNING !
Laser safety
87
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning.
Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan
3B laser.
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen.
Um störende
Reexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren
Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B. direkte
Sonneneinstrahlung) kann es zu Reexionen auf dem Display und damit zu Einschränkungen der Lesbarkeit der
dargestellten Zeichen kommen.
Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet.
Nordic Statements (Denmark, Finland, Norway, Sweden)
Denmark:
Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.
Finland:
Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
Norway:
Apparatet må tilkoples jordet stikkontakt.
Sweden:
Apparaten skall anslutas till jordat uttag.
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)
Производитель и дата производства
HP Inc.
Адрес: 1501 Page Mill Road, Palo Alto, California 94304, U.S.
Дата производства зашифрована в 10-значном серийном номере, расположенном на наклейке со
служебной информацией изделия. 4-я, 5-я и 6-я цифры обозначают год и неделю производства. 4-я
цифра обозначает год, например, «3» обозначает, что изделие произведено в «2013» году. 5-я и 6-я цифры
обозначают номер недели в году производства, например, «12» обозначает «12-ю» неделю.
Өндіруші жəне өндіру мерзімі
HP Inc.
88
Appendix DRegulatory information
Мекенжайы: 1501 Page Mill Road, Palo Alto, California 94304, U.S.
Өнімнің жасалу мерзімін табу үшін өнімнің қызмет көрсету жапсырмасындағы 10 таңбадан тұратын
сериялық нөмірін қараңыз. 4-ші, 5-ші жəне 6-шы сандар өнімнің жасалған жылы мен аптасын көрсетеді.
4-ші сан жылын көрсетеді, мысалы «3» саны «2013» дегенді білдіреді. 5-ші жəне 6-шы сандары берілген
жылдың қай аптасында жасалғанын көрсетеді, мысалы, «12» саны «12-ші» апта дегенді білдіреді.
Местные представители
Россия: ООО "Эйч Пи Инк",
Российская Федерация, 125171, г . Москва, Ленингра дское шоссе, 1 6А, стр.3,
Телефон/факс: +7 495 797 35 00 / +7 499 92132 50
Казахстан: Филиал компании "ЭйчПи Глобал Трэйдинг Би.Ви.", Республика Казахстан, 050040, г. Алматы,
Бостандыкский район, проспект Аль-Фараби, 77/7,
Телефон/факс: + 7 7 27 355 35 52
Жергілікті өкілдіктері
Ресей: ООО "Эйч Пи Инк",
Ресей Федерациясы, 125171, Мәскеу, Ленинград шоссесі, 16A блок 3,
Телефон/факс: +7 495 797 35 00 / +7 499 92132 50
Қазақстан: "ЭйчПи Глобал Трэйдинг Би.Ви." компаниясынын Қазақстандағы филиалы, Қазақстан
Республикасы, 050040, Алматы к., Бостандык ауданы, Əл- Фараби даңғылы, 77/7,
Телефон/факс: +7 727 355 35 52
Wireless statements
The statements in this section apply to wireless-capable printers only.
FCC compliance statement—United States
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.
Nevertheless, the device shall be used in such a manner that the potential for human contact during normal
operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the
antenna shall not be less than 20cm (8in) during normal operation.
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of the device.
CAUTION: Based on Section 15.21 of the FCC rules, changes of modications to the operation of this product
without the express approval by HP may invalidate its authorized use.
Местные представители
89
Australia statement
This device incorporates a radio-transmitting (wireless) device. For protection against radio transmission
exposure, it is recommended that this device be operated no less than 20cm from the head, neck, or body.
Belarus statement
В соответствии с Постановлением Совета Министров Республики Беларусь от 24 мая 2017 года № 383 (об
описании и порядке применения знака соответствия к техническому регламенту Республики Беларусь)
продукция, требующая подтверждения соответствия техническому регламенту Республики Беларусь,
размещенная на рынке Республики Беларусь, должна быть маркирована знаком соответствия ТР BY.
Brazil ANATEL statement
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em
sistemas devidamente autorizados.
Para maiores informações consulte o site da ANATEL – www.anatel.gov.br
Canadian statements
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of the Canadian Department of Communications. The
internal wireless radio complies with RSS 210 of Industry Canada.
Pour ĺusage d´intérieur. Le présent appareil numérique ńémet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de Classe B prescribes dans le règlement sur le brouillage
radioélectrique édicté par le Ministère des Communications du Canada. Le composant RF interne est conforme à
la norme CNR-210 d´Industrie Canada.
China CMIIT Wireless statements
中国无线电发射设备通告
型号核准代码显示在产品本体的铭牌上。
Korean statement
무선 전용제품:
해당 무선설비는 전파혼신 가능성이 있음으로 인명안전과 관련된 서비스는 할 수 없음. (무선모듈제품이
설치되어있는경무)
90
Appendix DRegulatory information
Taiwan statement (Traditional Chinese)
應避免影響附近雷達系統之操作。
高增益指向性天線只得應用於固定式點對點系統。
Products with 5 GHz Operation Industry of Canada
CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation
in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used indoors for the
frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel mobile
satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to
5.85-GHz bands. These radar stations can cause interference with and/or damage to this device.
Lors de l'utilisation d'un réseau local sans l IEEE 802.11a, ce produit est réservé à une utilisation en intérieur en
raison de sa plage de fréquences, comprise entre 5,15 et 5,25GHz. Industrie Canada recommande l'utilisation
en intérieur de ce produit pour la plage de fréquences comprise entre 5,15 et 5,25GHz an de réduire les
interférences nuisibles potentielles avec les systèmes de satellite portables utilisant le même canal. Le radar à
haute puissance est déni comme étant le principal utilisateur des bandes 5,25 à 5,35GHz et 5,65 à 5,85GHz.
Ces stations radar peuvent provoquer des interférences sur ce périphérique et/ou l'endommager.
Taiwan NCC Statement:(Only for 5GHz)
Exposure to Radio Frequency Radiation (Canada)
WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the
Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner
that the potential for human contact is minimized during normal operation.
WARNING! Exposition aux émissions de fréquences radio. La puissance de sortie émise par ce périphérique est
inférieure aux limites xées par Industrie Canada en matière d’exposition aux fréquences radio. Néanmoins, les
précautions d'utilisation du périphérique doivent être respectées an de limiter tout risque de contact avec une
personne.
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to
the antennas should not be less than 20 cm (8 inches).
Pour éviter tout dépassement des limites xées par Industrie Canada en matière d’exposition aux fréquences
radio, la distance entre les utilisateurs et les antennes ne doit pas être inférieure à 20 cm (8 pouces).
Taiwan statement (Traditional Chinese)
91
European regulatory notice
The telecommunications functionality of this product may be used in the following European countries/regions:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
Notice for use in Russia
Существуют определенные ограничения по использованию беспроводных сетей (стандарта 802.11b/g)
с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри помещений с
использованием диапазона частот 2400-2483,5МГц (каналы 1-13). При использовании внутри помещений
максимальная эффективная изотропно–излучаемая мощность (ЭИИМ) должна составлять не более 100мВт.
Mexico statement
Aviso para los usuarios de México
“La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o
dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia,
incluyendo la que pueda causar su operación no deseada."
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Thailand statement
This radio communication equipment has the electromagnetic eld strength in compliance with the Safety
Standard for the Use of Radio Communication Equipment on Human Health announced by the National
Telecommunications Commission.
Vietnam Telecom
NOTE: Telecom wireless marking for ICTQC Type approved products.
Dynamic Security Enabled Printers
This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip enables
the use of reused, remanufactured, and relled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic rmware updates
delivered over the internet will maintain the eectiveness of the dynamic security measures and block cartridges
that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against security threats,
and serve other purposes, but these updates can also block cartridges using a non-HP chip from working in
92
Appendix DRegulatory information
the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant
Ink or use other services that require automatic online rmware updates, most HP printers can be congured
to receive updates either automatically or with a notication that allows you to choose whether to update or
not. For more information on dynamic security and how to congure online rmware updates, please go to
www.hp.com/learn/ds.
Dynamic Security Enabled Printers 93
