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Table 7-8 Black page
Description Sample Possible solutions
Black page:
The entire printed page is black.
1. Visually inspect the toner cartridge to
check for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the toner cartridge.
4. Visit hp.com/support if the problem
persists.
Table 7-9 Banding defects
Description Sample Possible solutions
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Replace the toner cartridge.
3. Use a dierent paper type.
4. Visit hp.com/support if the problem
persists.
Table 7-10 Streak defects
Description Sample Possible solutions
Light vertical streaks:
Light streaks that usually span the length of
the page. The defect displays only in areas
of ll, not in text or sections with no printed
content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Visit hp.com/support if the problem
persists.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental
specications for allowable
temperature and humidity levels.
Troubleshoot print quality problems 49
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