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Figure 13-1 Support Application Screen
My Account
The My Account screen displays the comprehensive information of the user and the
product, which is synchronized with the on-line registered account, including Personal
Info, Update Info and Service Info.
Personal Info
The User information and Device information columns are both included on the Personal
Info tab.
User information — displays detailed information of your registered on-line Autel
account, such as your Autel ID, Real name, Country/District, Town/City,
Company/Institute, Address, and Post code.
Device information — displays the registered product information, including the
Product serial number, Registration time, Expired time, and Warranty period.
Update Info
The Update Info tab displays a detailed record list of the product’s software update history,
including the product serial number, software version or name, and the update time.
Service Info
The Service Info tab displays a detailed record list of the device’s service history
information. Every time the device has been sent back to Autel for repair, the device’s
serial number and the detailed repair information, including Service date, Type of faults,
and Repair content, will be recorded and updated to the associated online product
account, which will be synchronized to the Service Info tab.
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