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You can find more information on the regional
availability of the Mercedes-Benz emergency call
system at: http://www.mercedes-benz.com/
connect_ecall.
%
If there is a malfunction in the emergency
call system (e.g. a malfunction with the
speaker, microphone, airbag, SOS button), a
corresponding message appears in the mul‐
tifunction display of the instrument cluster.
Triggering an automatic emergency call
Requirements:
R
The ignition is switched on.
R
The starter battery is sufficiently charged.
If restraint systems such as airbags or Emer‐
gency Tensioning Devices have been activated
after an accident, the Mercedes-Benz emer‐
gency call system may automatically initiate an
emergency call.
The emergency call has been made:
R
A voice connection is made to the Mercedes-
Benz emergency call center.
R
A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
The Mercedes-Benz emergency call center
can transmit the vehicle position data to one
of the emergency call centers.
R
In certain situations data is also transmitted
in the voice channel to the Mercedes-Benz
emergency call center.
This allows measures for rescue, recovery or
towing to an authorized Mercedes-Benz Cen‐
ter to be initiated quickly.
The SOS button in the overhead control panel
flashes until the emergency call is finished.
It is not possible to immediately end an auto‐
matic emergency call.
If no connection can be made to the emergency
services either, a corresponding message
appears in the display.
#
Dial the local emergency number on your
mobile phone.
If an emergency call has been initiated:
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center service provider.
R
On the basis of the call, the service provider
decides whether it is necessary to call res‐
cue teams and/or the police to the accident
site.
Triggering a manual emergency call
#
Press and hold the SOS button in the over‐
head control panel for at least one second.
The emergency call has been made:
R
A voice connection is made to the Mercedes-
Benz emergency call center.
R
Remain in the vehicle if the road and traffic
conditions permit you to do so until a voice
connection is established with the emer‐
gency call center service provider.
R
On the basis of the call, the service provider
decides whether it is necessary to call res‐
cue teams and/or the police to the accident
site.
R
A message with accident data is transmitted
to the Mercedes-Benz emergency call center.
318
Multimedia system
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