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Page 101
To proceed with the full factory reset, use the on-screen number pad to enter the code
displayed on the screen, and then select OK to proceed.
When the factory reset operation completes, the TV restarts and displays the first Guided
Setup screen.
What if I can’t access the Factory Reset option?
It is possible for your TV to get into a state where you cannot access the various menus,
including the menu option that lets you perform a factory reset operation. If that happens,
you can force the TV to reset by following these steps.
Models with a RESET button
1. Using a straightened paper clip or ball-point pen, press and hold the recessed
RESET button on the TV connector panel.
2. Continue to hold the RESET button for approximately 12 seconds.
When the reset cycle completes, the status indicator comes on dim.
3. Release the RESET button. The TV is now powered off.
4. Turn on the TV and proceed through Guided Setup. See Guided Setup
.
Models without a RESET button
1. On the TV panel (not the remote control) press and hold down the MUTE and
POWER buttons.
2. Unplug the TV power, and then plug it in while continuing to hold down the MUTE
and POWER buttons.
3. When you see the startup screen appear on the TV, release the buttons.
4. Turn on the TV and proceed through Guided Setup. See Guided Setup
.
Network connection reset
If you want to remove your network connection information without disturbing other
settings, navigate from the Home screen to Settings > System > Advanced systems
settings> Network connection reset, and then select Reset connection.
When you select this option, the TV removes your wireless network information, including
the name of the connection (its SSID) and your wireless password, if any, and then it
restarts. After restarting, your TV retains all of its other settings and its association with
your Roku account.
After resetting your network connection, navigate from the Home screen to Settings >
Network > Set up new connection to continue enjoying all of the benefits of your
connected TV.
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