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CHAPTER 12 TROUBLESHOOTING
12-9
6. Verify that you have selected the correct AppleTalk zone. Because the
print server gets its zone information from router broadcasts, it may
not be in the zone you expect, and will therefore not show up in the
Chooser. If this is the case, you may need to force the zone name with
the SET APPLETALK ZONE command described in Appendix A.
7. Verify that you have a PostScript printer, because AppleTalk and
PATHWORKS for Macintosh require PostScript. If you have a printer
with automatic language switching, the printer may need to be
manually forced into PostScript mode via the printer front panel (if
your printer has a LCD panel).
8. If you are using PATHWORKS for Macintosh, make sure that you
specified the LAT port (not the normal name@zone) as the
destination.
9. Make sure that PATHWORKS for Macintosh software has been
upgraded for support of the Macintosh System 7 finder (a patch is
required; the easiest way to determine this is to find out if you have
Macintosh computers with System 7 that are successfully printing to
other printers via PATHWORKS for Macintosh.
10.Verify that the Laser Prep versions on all Macintosh computers that
need to print to the print server are the same.
11.Make sure that bi-directional communications are working, because
this is essential for PATHWORKS for Macintosh. To verify this on a
VMS system:
- Stop the queue (STOP/QUEUE/RESET
queuename
).
- Connect to the device (SET HOST/DTE LTAxxx:).
- When you get the message that you are connected, type a <CTRL-T>
to query the printer.
- You should get a response back similar to %%[ status: idle ]%%. If
you do not get this response back, make sure that the printer is forced
into PostScript mode; if necessary, do a SET SERVICE
servicename
RECEIVE DISABLED to put the Brother print
server back into bi-directional mode. use the SET PORT P1
BINARY LJ4 command to enable binary mode.
DLC/LLC Troubleshooting
If you are having trouble printing with DLC/LLC, check the following:
1. Make sure that the DLC/LLC protocol is enabled using either the front
panel (if your printer had a LCD panel and you are using an internal
print server), BRAdmin a web browser or TELNET.
2. Make sure that the MAC address of the Windows setting is as same as
the print config result.
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