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CHAPTER 12 TROUBLESHOOTING
12-5
Novell NetWare Troubleshooting
If you cannot print from NetWare and you have checked the hardware and
network as described in the previous steps, first verify that the Brother print
server is attached to the server queue by going to PCONSOLE, selecting
PRINT QUEUE INFORMATION, and then CURRENTLY ATTACHED
SERVERS. If the print server does not appear in the list of attached servers,
then check the following (note that it is always a good idea to try deleting
and recreating the print server and creating a new print queue in order to
eliminate the possibility of setup errors):
1. If you changed the login password, you must change the password in
both the Brother print server (using the SET NETWARE PASSWORD
command if you are using the BRConfig software or by using a web
browser or the BRAdmin utility) and in the file server (using the
PCONSOLE Print Server Information Change Password command).
2. Make sure that you have enabled at least one NetWare file server
using the SET NETWARE SERVER
servername
ENABLED
command.
3. Have you exceeded your NetWare user limit?
4. Make sure that the print server name you used in PCONSOLE exactly
matches the name that is configured in the print server, and make sure
it is defined as a Queue Server for the print queue.
5. If you are running both 802.3 and Ethernet II frames on different file
servers on your network, there is a possibility that the print server may
not make a connection to the desired file server. Try forcing the frame
type to the desired one using the SET NETWARE FRAME command
from the print server remote console.
6. If you are losing portions of your print job, try setting the TIMEOUT
parameter in your CAPTURE statement to a higher value (at least 50
seconds for Windows).
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