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82Troubleshooting
Essential Video Doorbell Wired
User Manual
Reset a SmartHub to factory settings
You can connect your wired Arlo Essential Video Doorbell directly to your home router’s 2.4
GHz WiFi network, or you can connect your doorbell to an Arlo SmartHub or Base Station with
siren. Your doorbbell is compatible with SmartHub model VMB5000 and VMB4540 and Base
Station with Siren model VMB4500 and VMB4000.
Performing a factory reset returns your SmartHub to the default settings. It also removes the
serial number from your Arlo account.
To reset the SmartHub:
1. Use a straightened paper clip to press and hold the Reset button on the back of the
SmartHub for about 10 seconds.
When the SmartHub reset completes, the LEDs on the front of the SmartHub blink amber.
When the LEDs stop blinking amber, your SmartHub reboots. The SmartHub is removed
from your Arlo account.
2. To add the SmartHub and set it up, wait for the LED on the front to light solid blue and
then open the Arlo app.
3. Tap New to Arlo?.
4. Follow the setup instructions.
If your Arlo cameras were paired to the SmartHub, you might need to pair the cameras to
the SmartHub again.
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