Loading ...
Loading ...
Loading ...
79Troubleshooting
Essential Video Doorbell Wired
User Manual
Troubleshoot Arlo Geofencing
Each Arlo user has a unique setup environment. These are the most common geofencing
issues:
• Your mobile device isn’t sharing its location information with Arlo. See Prepare your mobile
device for geofencing on page 53.
• Away mode isn’t triggered when you leave because an extra mobile device that’s enabled
for geofencing is still in the Device Location. See Geofencing with multiple mobile devices
on page 55.
• Geofencing stopped working because the location sharing settings for a mobile device
changed. See Prepare your mobile device for geofencing on page 53.
• A task-killing app is interfering with Arlo Geofencing. A task-killing app, such as Shutapp or
Doze, can disable Arlo Geofencing. To use Arlo Geofencing, disable any apps that suppress
the Arlo app.
• Geofencing for your mobile device on your friend’s Arlo account isn’t working.
If you’re a friend on someone else’s Arlo account, your mobile device can only change
Home/Away modes if the Arlo account owner does the following:
• Turn on the Allow Access Rights setting. See Grant access to friends on page 40.
• Set your device as an Enabled Device in Geofencing settings. See Enable or disable
geofencing for friends’ mobile devices on page 55.
Still experiencing issues with geofencing? Contact Arlo Customer Support.
Verify that an optional SmartHub or base station
is online
You can connect your wired Arlo Essential Video Doorbell directly to your home router’s 2.4
GHz WiFi network, or you can connect your doorbell to an Arlo SmartHub or Base Station with
siren. Your doorbbell is compatible with SmartHub model VMB5000 and VMB4540 and Base
Station with Siren model VMB4500 and VMB4000.
To determine whether your SmartHub or base station is online, check the LED on the front of
the SmartHub or Base Station with Siren:
For a SmartHub or for a Base Station with Siren VMB4500:
• If the LED is solid blue, the SmartHub or base station is connected to the Internet.
• If the LED is amber, the SmartHub or base station isn’t connected to the Internet.
For Base Station with Siren VMB4000, check the
Internet LED:
Loading ...
Loading ...
Loading ...