Arlo AVD1001-100NAS User Manual

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80Troubleshooting

Essential Video Doorbell Wired

User Manual

• If the Internet LED is green, the base station is connected to the Internet.

• If the Internet LED is amber, the base station is connected to your router, but it isn’t

connected to the Internet. Check the router’s Internet connection.

If you’re not at the same location as your SmartHub or base station, open the Arlo app or log

in to your Arlo account at my.arlo.com:

• If you can review the video feed from your cameras, your SmartHub or base station is

connected to the Internet.

• If instead of the video feed, you see an error message (such as SmartHub Oline or

something similar), your SmartHub or base station isn’t connected to the Internet.

The SmartHub or base station is oline

You can connect your wired Arlo Essential Video Doorbell directly to your home router’s 2.4

GHz WiFi network, or you can connect your doorbell to an Arlo SmartHub or Base Station with

siren. Your doorbbell is compatible with SmartHub model VMB5000 and VMB4540 and Base

Station with Siren model VMB4500 and VMB4000.

If you’re not sure whether your SmartHub is oline, see Verify that an optional SmartHub or

base station is online on page 79.

1. Check the cable connections:

• The Ethernet cable is securely connected to the back of your SmartHub or base station

and to your router. You are using the Ethernet cable that came with your Arlo system.

• The power adapter is securely connected your SmartHub or base station and securely

plugged into an outlet.

2. Try to connect to the Internet from another device that is connected directly to your

router.

Try an Ethernet-connected device, not a device that is using WiFi (you can turn WiFi o on

the device to make sure that the device is connecting through the Ethernet cable).

If you can’t browse the Internet from this device, you must restore your router’s

connection to the Internet.

If you can browse the Internet from this device, continue troubleshooting.

3. Power cycle your SmartHub or base station and check the LED.

Unplug the power adapter from the outlet, wait one minute, and reconnect the power

adapter to the outlet. The SmartHub or base station takes one to two minutes to start.

For a SmartHub or for a Base Station with Siren VMB4500:

• If the LED is solid blue, the SmartHub or base station is connected to the Internet.

• If the LED is amber, the SmartHub or base station isn’t connected to the Internet.

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Arlo AVD1001-100NAS Essential Video Doorbell Wired - HD Video