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72Troubleshooting
Essential Video Doorbell Wired
User Manual
The Arlo app doesn’t nd the doorbell during
setup
Aer your doorbell scans the QR code in the Arlo app during setup, the Arlo app attempts to
discover your wired Arlo Essential Video Doorbell on the same WiFi network that your phone
is connected to. Since the doorbell connects to 2.4 GHz WiFi networks, during setup you must
connect your phone to the same 2.4 GHz WiFi network.
If the Arlo app doesn’t discover your doorbell during the setup process:
1. Check the doorbell LED to see what went wrong.
• Doorbell LED ashes yellow for 10 seconds. The doorbell can’t connect to the WiFi
network. Make sure that you enter the correct WiFi settings for your 2.4 GHz WiFi
network. The WiFi network name (SSID) and WiFi password are both case sensitive.
MyWiFiPassword is not the same as mywipassword.
• Doorbell LED ashes white for up to 10 hours. The doorbell connected to a WiFi
network, but it is not on the same WiFi network as your phone. To correct this
situation, connect your phone to the same 2.4 GHz WiFi network as your doorbell.
2. Check your phone’s WiFi connection.
During setup, your phone must connect to the same 2.4 GHz WiFi network as your
doorbell.
Many WiFi routers broadcast in both the 2.4 GHz and 5 GHz WiFi bands. Your home
network might include two WiFi networks, or even three if you have a guest network.
• In your phone’s WiFi settings, look for your WiFi network name that ends in 2, 2.4, or 2G
and connect to that network. For more information, see Connect your mobile device to
a 2.4 GHz WiFi network on page 73.
• Your phone might automatically connect to cellular data. To keep this from happening,
make sure that Wi-Fi Assist and Adaptive Wi-Fi features are o on your mobile device.
These features allow mobile phones to automatically switch between WiFi and cellular
network Internet access.
• If you use a VPN or WiFi extender, disconnect it during the WiFi setup process.
3. Check your WiFi router’s Internet connection.
Aer your doorbell connect to the same WiFi network as your phone, the Arlo app needs
to access your Arlo account in the cloud in order to add your doorbell to your Arlo account.
If your doorbell is still oline, visit Arlo Support www.arlo.com/en-us/support/.
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