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Appendix
131
Your Galaxy Watch3 freezes or has errors
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the Galaxy Watch3
If your Galaxy Watch3 freezes or hangs, you may need to close apps or turn off the Galaxy
Watch3 and turn it on again.
Forcing restart
If your Galaxy Watch3 is frozen and unresponsive, press and hold the Home key and the Back
key simultaneously for more than 7 seconds to restart it.
Resetting the Galaxy Watch3
If the methods above do not solve your problem, perform a factory data reset.
On the Apps screen, tap (
Settings
)
→
General
→
Reset
. Alternatively, launch the
Galaxy
Wearable
app on your mobile device and tap
Home
→
General
→
Reset
→
Reset
. Before
performing the factory data reset, remember to make backup copies of all important data
stored in the Galaxy Watch3.
Another Bluetooth device cannot locate your Galaxy Watch3
•
Ensure that the Bluetooth wireless feature is activated on your Galaxy Watch3.
•
Reset your Galaxy Watch3 and try again.
•
Ensure that your Galaxy Watch3 and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
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