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– Areas where rain, snow, hail, or tree leaves fall in front of the camera
You can prevent these false detections by adjusting the position of the camera or lowering the
sensitivity of sensors ( “Motion sensitivity”, Page 53).
[Ambient temperature is (too high) or (too low), camera operation will be interrupted.] is displayed
R The camera is used in an environment with a temperature that exceeds -20 °C or 50 °C (-4 °F to
122 °F).
→Use the camera in an environment with temperatures within -20 °C to 50 °C (-4 °F to 122 °F).
HD camera sensor features
Refer to the following after checking the general troubleshooting information described in “General
information”, Page 85.
Notifications are not received
R The desired notification type is not enabled.
→Enable the desired notification type ( “[Notification Settings]”, Page 78).
R The camera’s date and time setting is incorrect.
→Adjust the date and time setting ( “HD camera device profiles”, Page 79).
Sensor detections are not displayed in the sensor history
R The desired feature is not enabled.
→Make sure the desired feature is enabled and configured as desired ( “Temperature sensor”,
Page 73, “Sound sensor”, Page 73).
R The camera’s date and time setting is incorrect.
→Adjust the date and time setting ( “HD camera device profiles”, Page 79).
Colors in camera images appear different from normal
R The camera is aimed at a dark location, or it is nighttime.
→If there is not adequate light to illuminate the subject, such as at night, the camera switches to night
vision mode depending on the settings ( “Night vision mode”, Page 76). In this case, colors may
appear different from normal.
Images are poor at night when the camera is installed in front of a window
R Night vision mode is causing images to have poor quality.
→Turn off night vision mode ( “Night vision mode”, Page 76).
Infrared LEDs light at night
R Night vision mode is enabled and automatically turns on infrared LEDs at night.
→Turn off night vision mode ( “Night vision mode”, Page 76).
Note:
R Turning off night vision mode will reduce the visibility of images at night.
Amazon Alexa features
Refer to the following after checking the general troubleshooting information described in “General
information”, Page 85.
My Amazon Alexa device does not respond to my voice commands
R You have not set up your Amazon Alexa device for use with the [HomeHawk] app.
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Troubleshooting
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