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→Insert a new SD memory card into the access point or enable overwrite recording ( “Recording
settings”, Page 26).
[Recording Error (SD card error)] is displayed
R There is a problem with the SD card.
→Check the SD card.
[Access Point update failed] is displayed
R An error occurred while updating the access point.
→Check all connections to the access point and try again.
Initial setup
I cannot perform initial setup
R Your mobile device is connecting to a different wireless router during the initial setup procedure.
→If your mobile device can connect to other nearby wireless routers, we recommend you turn them off
or “forget” their settings while performing initial setup.
Connecting from your mobile device
Refer to the following after checking the general troubleshooting information described in “General
information”, Page 85.
The connection is slow or disconnects while away from home
R There is too much traffic on your home network or on the mobile device’s network.
→Wait for network traffic to decrease.
I cannot connect to my devices
R You replaced your wireless router with a new router, or changed your wireless router’s SSID (i.e.,
network name) or password.
→Your mobile device may have old SSID information. Delete the SSID information in [Home Wireless
Network SSID] ( “Home wireless network SSID features”, Page 38).
→Deregister the HD camera from your mobile device ( “Deregistering HD cameras”, Page 39), and
then register it again ( “Registering HD cameras”, Page 25).
R Your wireless router at home is connected to another router.
→If your wireless router is connected to another router, make sure your network is configured so that
your mobile device and the access point can communicate over your home network. We
recommend making sure the DHCP feature of only one router is enabled and setting the other
routers to “access point mode” or “bridge mode”.
→If your wireless router is connected to another router, make sure your network is configured so that
your mobile device and the HD camera can communicate over your home network. We recommend
making sure the DHCP feature of only one router is enabled and setting the other routers to “access
point mode” or “bridge mode”.
I cannot connect while away from home
R You are using a public wireless network.
→Network traffic, network conditions, and the network provider’s settings or policies may prevent the
connection. Use a private wireless network or your mobile network service provider’s wireless
network (3G, 4G, etc.).
Sometimes I cannot connect while at home
R There is too much traffic on your home network.
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Troubleshooting
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