Loading ...
Loading ...
Loading ...
→Wipe the outer surface of the camera with a soft dry cloth.
→Use the camera in a location that does not have extreme temperature changes.
There is a long delay when talking to the camera while away from home
R Your mobile device’s network connection is slow or congested.
→Wait for network traffic to decrease.
→Lower the [Frame Rate] setting ( “Changing the frame rate”, Page 52).
Images are poor at night when the camera is installed in front of a window
R Night vision mode is causing images to have poor quality.
→Turn off night vision mode ( “Using night vision”, Page 51).
LEDs light at night
R Night vision mode is enabled and automatically turns on LEDs at night.
→Turn off night vision mode or set it to [Monochrome] ( “Using night vision”, Page 51).
Note:
R Turning off night vision mode will reduce the visibility of images at night.
Camera images are not displayed at first while away from home, and are displayed after some
time passes
R Your mobile device’s network connection is slow or congested.
→Wait for network traffic to decrease.
→Lower the [Frame Rate] setting ( “Changing the frame rate”, Page 52).
I have to wait a long time before camera images are displayed while away from home
R There is too much traffic on your home network or on the mobile device’s network.
→Wait for network traffic to decrease.
Camera images are not displayed, and [Loading...] is displayed for a long period when I try to
view camera images while away from home
R The protocol used for communication is not compatible with your network.
→Set the [Remote Access Mode] setting to [TCP] ( “Remote access mode settings”, Page 38).
The camera’s sensor is triggered too easily
R The camera’s motion detection features are too sensitive.
→Reduce the sensitivity of the camera’s sensors, see “Motion sensitivity”, Page 53.
R The camera’s detection area is too large.
→Limit the detection area so that the camera ignores motion in unneeded areas of the camera’s
image, i.e., reduce the camera’s detection area ( “Detection area”, Page 53).
R The camera’s settings are not suited to the environment.
→Review the information in the Installation Guide included with your camera about sensor features
and installation environment.
→Front door cameras and outdoor cameras can detect motion visually (i.e., when an area of the
camera’s image changes brightness). For this reason, false detections may occur in the following
locations.
False detections caused by predicable movement in a specific area of the camera image
– Areas where fixed objects move in the wind, such as tree branches or hanging laundry
– Areas where animals move in a limited area, such as birds in a nest or small animals close to the
ground
– Areas where brightness significantly, such as when shadows form in the afternoon, lights turn on
at night, or vehicles pass by at night with their headlights or brakelights on
You can prevent these false detections by adjusting the position of the camera, by limiting the
detection area so that the camera ignores motion in unneeded areas of the camera’s image
( “Detection area”, Page 53) or lowering the sensitivity of sensors ( “Motion sensitivity”, Page 53).
False detections caused by unpredictable movement in any area of the camera image
– Areas where birds or flying insects move in front of the camera
90
Troubleshooting
Loading ...
Loading ...
Loading ...