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English 85
Troubleshooting
Troubleshooting
Checkpoints
If you encounter a problem with the oven, rst check the table below and try the
suggestions. If the problem continues, contact a local Samsung service centre.
Problem Cause Action
The buttons cannot be
pressed properly.
• If there is foreign matter
caught between the buttons
• Touch model: if there is
moisture on the exterior
• If the lock function is set
• Remove the foreign matter
and try again.
• Remove the moisture and
try again.
• Check whether the lock
function is set.
The time is not
displayed.
• If there is no power supplied • Check whether there is
power supplied.
The oven does not work. • If there is no power supplied • Check whether there is
power supplied.
The oven stops while in
operation.
• If it is unplugged from the
power socket
• Reconnect the power.
The power turns off
during operation.
• If continuous cooking takes
a long time
• If the cooling fan does not
work
• If the oven is installed
in a place without good
ventilation
• When using several power
plugs in the same socket
• After cooking for a long
time, let the oven cool.
• Listen for the sound of the
cooling fan.
• Keep the gaps specied
in the product installation
guide.
• Use a single plug.
There is no power to the
oven.
• If there is no power supplied • Check whether there is
power supplied.
The oven exterior is too
hot during operation.
• If the oven is installed
in a place without good
ventilation
• Keep the gaps specied
in the product installation
guide.
The door cannot be
opened properly.
• If there is food residue
stuck between the door and
product interior
• Clean the oven well and
then open the door again.
NV73J9770RS_EU_DG68-00613E-05_EN.indd 85 2018-04-06 4:47:13
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