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Note: Epson Scan 2 Utility is one of the applications supplied with the scanner software.
1. Start Epson Scan 2 Utility
• Windows 11: Click , then search for Epson Scan 2 Utility and select it.
• Windows 10: Click , and select EPSON > Epson Scan 2 Utility.
• Windows 8.x: Enter the application name in the search charm, and then select the displayed icon.
• Windows 7: Click the start button, and then select All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2 Utility.
• Mac OS: Select Go > Applications > Epson Software > Epson Scan 2 Utility.
2. Select the Other tab.
3. Click Reset.
Note: If initialization does not solve the problem, uninstall and re-install the scanner driver (Epson
Scan 2).
Parent topic: Solving Scanned Image Quality Problems
Solving Invoice/Receipt Manager Problems
Check the solutions in these sections if you have problems scanning using Invoice/Receipt Manager.
Cannot Access an Accounting Service
Cannot Import Invoice/Receipt Database
License Key is Disabled
Parent topic: Solving Problems
Cannot Access an Accounting Service
If you cannot access an accounting service, try these solutions:
• Make sure the login information you entered for the accounting service is correct.
• Make sure the accounting service is not down for system maintenance. Check the accounting service
website for more information.
• Make sure the desktop accounting service and its company file are opened on your computer.
Parent topic: Solving Invoice/Receipt Manager Problems
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