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• When loading originals with a mixture of different sizes, load the originals with the side to be scanned
facing up and in descending order of paper size with the widest at the back and the narrowest at the
center of the input tray. Next, slide the edge guides to align them with the widest originals.
If the problem is not solved, try scanning the originals at each size separately, or scan the originals
one by one. Align the edge guides to the width of the originals each time you load them.
• Clean inside the product and clean the rollers. If the rollers were previously removed for cleaning,
make sure they were properly reinstalled.
• Check the number of sheets scanned by the pickup roller. If the number of scans exceeds the pickup
roller's service life (50,000 sheets), replace the roller assembly kit with a new one. Even if the number
of scans does not exceed the pickup roller's service life, we recommend replacing the roller assembly
kit with a new one if the surface of the roller is worn out.
Note: You can check the number of sheets scanned by the pickup roller in the Epson Scan 2 Utility.
Start the Epson Scan 2 Utility, click the Counter tab, and then check the Number of Scans under
Roller Assembly Kit.
• After scanning, remove the original from the output tray or the output slot.
Parent topic: Solving Scanning Problems
Related references
Original Document Specifications
Plastic and Laminated Card Specifications
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