OFFICEJET PRO 6968 User Guide

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10 Solve a problem ....................................................................................................................................... 101

Jams and paper-feed issues .............................................................................................................................. 101

Clear a paper jam ............................................................................................................................. 101

Read general instructions in the Help for clearing paper jams .................................... 101

Clear a print carriage jam ................................................................................................................ 106

Read general instructions in the Help for clearing a print carriage jams .................... 106

Learn how to avoid paper jams ....................................................................................................... 107

Solve paper-feed problems ............................................................................................................. 107

Printing issues ................................................................................................................................................... 108

Fix problems with page not printing (unable to print) ................................................................... 108

Read general instructions in the Help for unable to print issues ................................ 108

Fix print quality issues .................................................................................................................... 112

Read general instructions in the Help for resolving print quality issues ..................... 112

Copy issues ........................................................................................................................................................ 115

Scan issues ........................................................................................................................................................ 116

Fax issues ........................................................................................................................................................... 116

Run the fax test ............................................................................................................................... 116

What to do if the fax test failed ...................................................................................................... 117

Troubleshoot fax problems ............................................................................................................. 121

Read general instructions in the Help for specic fax problems ................................................... 121

The display always shows Phone O Hook .................................................................. 121

The printer is having problems sending and receiving faxes ...................................... 121

The printer cannot receive faxes, but can send faxes .................................................. 123

The printer cannot send faxes, but can receive faxes .................................................. 124

Fax tones are recorded on my answering machine ...................................................... 124

The computer cannot receive faxes (HP Digital Fax) ................................................... 124

Network and connection issues ........................................................................................................................ 125

Fix wireless connection ................................................................................................................... 125

Find network settings for wireless connection .............................................................................. 125

Fix Wi-Fi Direct connection ............................................................................................................. 125

Fix Ethernet connection .................................................................................................................. 126

Printer hardware issues ..................................................................................................................................... 126

Get help from the printer control panel ............................................................................................................ 127

Understand printer reports ............................................................................................................................... 127

Printer status report ....................................................................................................................... 128

Network conguration page ........................................................................................................... 128

Print quality report .......................................................................................................................... 128

Wireless test report ......................................................................................................................... 128

Web access test report .................................................................................................................... 128

Solve problems using Web Services .................................................................................................................. 129

Maintain the printer ........................................................................................................................................... 129

ENWW ix

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User Guide - Page 10