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AXIS Q7424–R0N,,
System Options
Support
Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting a nd contact information,
should you require technical assistance.
See a lso
Troubleshooting, on page 48
.
System Overview
To get a n overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that
can be found here includes firmware version, IP address, netw ork and security settings, event settings, image settings and recent log
items. Many of the captions are links to the proper Setup page.
Logs & R eports
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a valid Serve r Report with your query.
System Log - Provides info rmation about system events.
Access Log - Lists a ll failed attempts to access the product. The Access Log can a lso be confi gured to list all connections to the
product (see below).
Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included
in the Server Report.
You can view or download th
e server report. Downloading the server report creates a .zip file that contains a complete server report
text file in U TF–8 f orm a t. Select the Include snapshot w ith default image settings option to include a snapshot of the product’s
Live View that also shows the settings specified under Video Stream>Image>Image Appearance. T he server report .zip file should
always be include
dwhencontactingsupport.
Parameter Lis
t-Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Suppo rt.
Connection List - Lists a ll clients tha t are curre ntly acces sing media streams.
Crash Report - Ge ne rates an archive wi th debugging inform a tion. The report takes several minutes to generate.
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