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AXIS P1465-LE-3 License Plate Verifier Kit
Troubleshooting
Upgrade the rmware
Important
• Precongured and customized settings are saved when you upgrade the rmware (provided that the features are available in
the new rmware) although this is not guaranteed by Axis Communications AB.
• Make sure the device remains connected to the power source throughout the upgrade process.
Note
When you upgrade the device with the latest rmware in the active track, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before you upgrade the
rmware. To nd the latest rmware and the release notes, go to axis.com/support/rmware.
1. Download the rmware le to your computer, available free of charge at axis.com/support/rmware.
2. Log in to the device as an administrator.
3. Go to Maintenance > Firmware upgrade and click Upgrade.
When the upgrade has nished, the product restarts automatically.
You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at
axis.com/products/axis-device-manager.
Technical issues, clues, and solutions
If you can’t nd what you’re looking for here, try the troubleshooting section at axis.com/support.
Problems upgrading the rmware
Firmware upgrade failure If the rmware upgrade fails, the device reloads the previous rmware. The most common reason
is that the wrong rmware le has been uploaded. Check that the name of the rmware le
corresponds to your device and try again.
Problems after rmware
upgrade
If you experience problems after a rmware upgrade, roll back to the previously installed version
from the Maintenance page.
Problems setting the IP address
The device is located on a
different subnet
If the IP address intended for the device and the IP address of the computer used to access the
device are located on different subnets, you cannot set the IP address. Contact your network
administrator to obtain an IP address.
The IP address is being used
by another device
Disconnect the Axis device from the network. Run the ping command (in a Command/DOS window,
type ping and the IP address of the device):
• If you receive: Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the device.
• If you receive: Request timed out, this means that the IP address is available
for use with the Axis device. Check all cabling and reinstall the device.
Possible IP address conict
with another device on the
same subnet
The static IP address in the Axis device is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the device.
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