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Parent topic: Solving Paper Problems
Related references
Paper Loading Capacity
Paper Specifications
Related tasks
Loading Paper in the Cassette
Selecting the Paper Settings for Each Source - Control Panel
Paper Jam Problems
If a paper jam occurs in the product, a message appears on the LCD screen. Follow the on-screen
instructions to locate the paper jam and remove the paper.
If any torn pieces of paper remain inside the product, use the arrow buttons to select Maintenance >
Remove Paper > Start after clearing the paper jam error.
Caution: Never touch the buttons on the control panel while your hand is inside the product. If the
product starts operating, it could cause an injury. Be careful not to touch the protruding parts to avoid
injury. Remove the jammed paper carefully or you may damage the product.
Parent topic: Solving Paper Problems
Paper Ejection Problems
If you have problems with paper ejecting properly, try these solutions:
• If paper does not eject fully, you may have set the wrong paper size. Cancel printing to eject the paper.
Select the correct paper size when you reprint.
• If paper falls from the output tray, extend the paper stopper.
• If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select
the correct paper type setting when you reprint.
• If you are using letterhead paper, select the appropriate paper type setting.
• Clean the roller inside the printer to remove any dust on the paper path.
Parent topic: Solving Paper Problems
Related tasks
Selecting the Paper Settings for Each Source - Control Panel
Cleaning the Paper Guide
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