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• Check to see if your wireless router or access point has an enabled Privacy Separator function that is
preventing detection of your device over the network. See your router or access point documentation
for instructions on disabling the Privacy Separator function.
• Try accessing any website from your computer to make sure that your computer's network settings are
correct. If you cannot access any website, there is a problem on the computer. Check the network
connection of the computer. See the documentation provided with the computer for details.
Parent topic: Solving Network Problems
Product Does Not Appear in Mac Printer Window
If your product does not appear in the Mac printer window, try these solutions:
• Turn your product off, wait 30 seconds, then turn it back on again.
• If you are connecting the product wirelessly via EpsonNet Setup and a WiFi symbol is not displayed on
the product's LCD screen, make sure your product software was installed correctly. If necessary,
reinstall your software.
• Make sure you installed your product software correctly for your network. See the Start Here sheet for
instructions.
• If your Mac includes both wired and wireless network services, make sure the network to which you
connected your product is at the top of the Set Service Order list. Check your Mac documentation for
instructions.
• If your Mac includes both wired and wireless network services, make sure the network to which you
connected your product is at the top of the Set Service Order list. Check your Mac documentation for
instructions.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and
5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band,
give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home
Network 5 GHz. See your router documentation or contact your internet service provider for
instructions.
• Parent topic: Solving Network Problems
Related concepts
Uninstall Your Product Software
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