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the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior
to a firmware update may not continue to function.
• Windows: Your printer software automatically checks for updates. You can also manually update the
software by selecting Software Update here:
• Access the Windows Desktop and right-clicking the icon for your product in the right side of the
Windows taskbar, or clicking the up arrow and right-clicking .
• On the Maintenance tab in the printer settings window
You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x to 11.x: You can manually update the software by opening the App Store, selecting
Updates, searching for a software update option for Epson Software, and selecting Update.
Parent topic: Solving Problems
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen.
Note: If the screen is dark, press any button to wake the product from sleep mode.
LCD screen message Condition/solution
Printer error. Turn on the printer
again. See your documentation for
more details.
A serious error has occurred. Turn the product off and then back
on again. If the error continues, check for a paper jam. If there is
no paper jam, contact Epson for support.
Paper out in XX. Load paper in the empty paper cassette. Make sure to insert the
paper cassette all the way until it stops.
You need to replace Ink Cartridge. Replace the ink cartridge as soon as possible.
The printer's borderless printing ink
pad is nearing the end of its service
life. It is not a user-replaceable part.
Please contact Epson Support.
The borderless ink pad is near the end of its service life and the
message will be displayed until the ink pad is replaced. Contact
Epson to replace borderless ink pads before the end of their
service life. Press the OK button to resume printing.
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