User Manual - Page 311

For 2024 DODGE DURANGO.

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Card in the mail within three weeks of the vehicle deliv-
ery date. If you have any questions about the service
contract, call FCA US LLC’s Service Contract National
Customer Hotline at 1-800-521-9922.
For Canadian residents, you may have purchased addi-
tional coverage with an extended service contract. FCA
Canada Inc. stands fully behind its service contracts.
Be sure that the one you buy is a genuine Canada Inc.
service contract. We are not responsible for other com-
panies’ contracts. If you purchased a contract other
than a genuine FCA Canada Inc. service contract and
you have a problem, you will have to contact the admin-
istrator of that contract for resolution. If you have any
questions about the service contract, call the FCA's Ser-
vice Contract National Customer Hotline at (800) 465-
2001 English / (800) 387-9983 French).
Mopar Vehicle Protection Plans offer valuable protec-
tion against repair costs after your vehicle warranties
have expired. Mopar Vehicle Protection plans are the
ONLY vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide addi-
tional protection beyond your vehicle's warranty.
FCA US LLC is not responsible for any service contract
you may have purchased from another manufacturer. If
you require service after the FCA US LLC New Vehicle
Limited Warranty expires, please refer to the contract
documents, and contact the person listed in those
documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools,
and training to assure that you are absolutely delighted
with the ownership experience.
WARRANTY INFORMATION
See the Warranty Information for the terms and provi-
sions of FCA US LLC warranties applicable to this
vehicle and market. Refer to www.mopar.com/om for
further information.
In Canada:
See the Warranty Information for the terms and provi-
sions of FCA Canada Inc. warranties applicable to this
vehicle and market. Refer to www.owners.mopar.ca/en/
for further information.
For French, refer to www.owners.mopar.ca/fr/ for
further information.
Use this QR code to access your digital
experience.
MOPAR® PARTS
Mopar® original equipment parts & accessories and
factory filled fluids are available from an authorized
dealer. They are recommended for your vehicle to keep
it operating at its best and maintain its original
condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
WASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or
cause injury or death, you should
immediately inform the National High-
way Traffic Safety Administration
(NHTSA) in addition to notifying FCA US
LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in indi-
vidual problems between you, an
authorized dealer or FCA US LLC.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to
http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New
Jersey Avenue, SE., West Building,
Scan me
CUSTOMER ASSISTANCE 309
10
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