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the Rearview Mirror or press the cancellation button
on the Device Screen. Termination of the SOS Call
will turn off the green LED light on the Rearview
Mirror.
2. The LED light located between the ASSIST and SOS
buttons on the Rearview Mirror will turn green once
a connection to an SOS operator has been made.
3. Once a connection between the vehicle and an SOS
operator is made, the SOS Call system may transmit
the following important vehicle information to an
SOS operator:
○
Indication that the occupant placed an SOS Call
○
The vehicle brand
○
The last known GPS coordinates of the vehicle
4. You should be able to speak with the SOS operator
through the vehicle audio system to determine if
additional assistance is needed.
NOTE:
Once a connection is made between the vehicle’s
SOS Call system and the SOS operator, the SOS
operator may be able to open a voice connection
with the vehicle to determine if additional assis-
tance is needed. Once the SOS operator opens a
voice connection with the vehicle’s SOS Call system,
the operator should be able to speak with you or
other vehicle occupants and hear sounds occurring
in the vehicle. The vehicle’s SOS Call system will
attempt to remain connected with the SOS operator
until the SOS operator terminates the connection.
5. The SOS operator may attempt to contact appropri-
ate emergency responders and provide them with
important vehicle information and GPS coordinates.
WARNING!
•
If anyone in the vehicle could be in danger (e.g.,
fire or smoke is visible, dangerous road conditions
or location), do not wait for voice contact from an
Emergency Services Agent. All occupants should
exit the vehicle immediately and move to a safe
location.
•
Never place anything on or near the vehicle’s oper-
able network and GPS antennas. You could pre-
vent operable network and GPS signal reception,
which can prevent your vehicle from placing an
emergency call. An operable network and GPS sig-
nal reception is required for the SOS Call system to
function properly.
•
The SOS Call system is embedded into the vehi-
cle’s electrical system. Do not add aftermarket
electrical equipment to the vehicle’s electrical sys-
tem. This may prevent your vehicle from sending a
signal to initiate an emergency call. To avoid inter-
ference that can cause the SOS Call system to fail,
never add aftermarket equipment (e.g., two-way
mobile radio, CB radio, data recorder, etc.) to your
vehicle’s electrical system or modify the antennas
on your vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING DURING OR
AFTER AN ACCIDENT), THE UCONNECT FEATURES,
APPS AND SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
•
Modifications to any part of the SOS Call system
could cause the air bag system to fail when you
need it. You could be injured if the air bag system
is not there to help protect you.
SOS Call System Limitations
Vehicles sold in Mexico DO NOT have SOS Call system
capabilities.
SOS or other emergency line operators in Mexico may
not answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is
detected, and at the beginning of each ignition cycle:
•
The Rearview Mirror light located between the
ASSIST and SOS buttons will continuously illuminate
red.
•
The Device Screen will display the following mes-
sage “Vehicle device requires service. Please con-
tact an authorized dealer.”
•
An In-Vehicle Audio message will state “Vehicle
device requires service. Please contact an autho-
rized dealer.”
WARNING!
•
Ignoring the Rearview Mirror light could mean you
will not have SOS Call services. If the Rearview
Mirror light is illuminated, have an authorized
dealer service the SOS Call system immediately.
•
The Occupant Restraint Control module turns on
the air bag Warning Light on the instrument panel
if a malfunction in any part of the system is
detected. If the Air Bag Warning Light is illumi-
nated, have an authorized dealer service the Occu-
pant Restraint Control system immediately.
238 IN CASE OF EMERGENCY
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