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your account via Brand Connect Call or performing
any remote services, such as Remote Door Lock/
Unlock, Remote Horn & Lights, or Remote Vehicle
Start.
4. What if I forgot my Brand Connect security PIN? If
you’ve already activated services and forgot your
Brand Connect Security PIN, you can reset the PIN
by selecting Edit Profile on your Owner’s Site.
5. How do I update my Brand Connect payment
account address? Your Brand Connect Payment
Account address can be updated online, or by call-
ing Brand Connect Customer Care from ASSIST in
your vehicle. To update online: login to your Owner’s
Site, and select Edit Profile > Brand Connect Pay-
ment Account.
6. How do I update my Brand Connect profile? Your
name, home address, phone number, email address
and Brand Connect Security PIN can be updated
online on your Owner’s Site. Log in to your Owner’s
Site then select Edit Profile to edit your personal
information. Make your edits and click Save.
7. Can I try features or packages before I buy them?
Your new vehicle purchase may have come with an
included trial period for certain Apps and services.
8. Can I access every App and service while driving?
No, some applications and services are not avail-
able while driving. For your own safety, it is not pos-
sible to use some of the touchscreen features while
the vehicle is in motion (e.g. key pad).
9. What happens when my subscription comes up for
renewal? If you have added a credit card to your
account information, your subscription will be auto-
matically renewed for a term length in accordance
with the service plan that you have selected at the
then current subscription rate and on every renewal
date thereafter, unless you cancel your subscription
by calling Brand Connect Care. If you have not
added a credit card to your account, Brand Connect
will send you an email or letter in advance of your
expiration date to remind you that your subscription
is ending soon.
10. How do I manage my Brand Connect notification
preferences? Contact Brand Connect Customer
Care, or go to your Owner’s Site and then update
your preferences on the Brand Connect customer
web portal.
11. How do I purchase a subscription? Contact Brand
Connect Customer Care by pushing the ASSIST
button on your rearview mirror or overhead
console.
12. How do I update my credit card information?
Login to your Owner’s Site, and select Edit Profile,
then select Brand Connect Payment Account.
13. How do I find out how much longer I have on my
subscription? Contact Brand Connect Customer
Care.
You also can visit your Owner’s Site and choose a
subscription to view its expiration date. When your
subscription is about to expire, you will receive an
email or letter of notification.
14. Can I get a refund if I have not used the entire
subscription? Prorated refunds are provided from
the date of cancellation for annual plans or longer.
Please see the Uconnect and Brand Connect
Terms & Conditions for refunds related to billing
plans of other lengths and other circumstances.
15. Can I cancel a subscription before it expires? Yes.
If you have an annual subscription, your subscrip-
tion will be canceled the day you cancel. If you
have a monthly subscription, your subscription will
be canceled on the last day of the month in which
you choose to cancel.
16. What should I do if I want to sell my vehicle?
Before your vehicle is sold to a new owner, you’ll
want to remove your account information. This pro-
cess removes all personal information, returns the
Uconnect system to its original factory settings,
removes all Brand Connect connected services
and account information. To remove your account
information from the Uconnect system, contact
Brand Connect Customer Care.
17. What if I forgot to remove my account information
before I returned my lease vehicle or sold it? Con-
tact Brand Connect Customer Care.
18. What will happen if an operable LTE (voice/data),
4G (data), or 5G (data) network connection com-
patible with my device is temporarily unavailable?
The SOS Call and ASSIST buttons will NOT function
if you are not connected to an operable LTE (voice/
data) or 4G (data), 5G (data) network. Services
that required your smartphone only direct calls to
Roadside Assistance Call may be functioning if you
have an operable network.
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits data which
may include information about your vehicle, your vehi-
cle’s health and performance, your vehicle’s location,
your utilization of the features in your vehicle, and other
data. The collection, use and sharing of this information
is required to provide the Brand Connect connected
services and is further described by the Uconnect Pri-
MULTIMEDIA 179
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