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Gathering information needed to call Support
If you believe that you require warranty service for your Lenovo product, the service technicians will be able
to assist you more efficiently if you prepare before you call. You can also see
http://
datacentersupport.lenovo.com/warrantylookup
for more information about your product warranty.
Gather the following information to provide to the service technician. This data will help the service
technician quickly provide a solution to your problem and ensure that you receive the level of service for
which you might have contracted.
• Hardware and Software Maintenance agreement contract numbers, if applicable
• Machine type number (Lenovo 4-digit machine identifier)
• Model number
• Serial number
• Current system UEFI and firmware levels
• Other pertinent information such as error messages and logs
As an alternative to calling Lenovo Support, you can go to
https://support.lenovo.com/servicerequest to
submit an Electronic Service Request. Submitting an Electronic Service Request will start the process of
determining a solution to your problem by making the pertinent information available to the service
technicians. The Lenovo service technicians can start working on your solution as soon as you have
completed and submitted an Electronic Service Request.
Contacting Support
You can contact Support to obtain help for your issue.
You can receive hardware service through a Lenovo Authorized Service Provider. To locate a service
provider authorized by Lenovo to provide warranty service, go to
https://datacentersupport.lenovo.com/
serviceprovider
and use filter searching for different countries. For Lenovo support telephone numbers, see
https://datacentersupport.lenovo.com/supportphonelist for your region support details.
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ThinkSystem ST50 V2 Maintenance Manual
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