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Symptom Possible cause Remedy
You can no longer lock or unlock the vehicle
using Intelligent Key
The key battery is discharged or nearly dis-
charged
• Check the key battery (see "Checking the battery" in the "8.
Do-it-yourself" section) and replace it necessary
If this does not work:
• Unlock (see "Locking with the mechanical key" later in this sec-
tion) or lock the vehicle using the emergency key element
There is interference from a powerful source
of radio waves
• Unlock (see "Locking with the mechanical key" later in this sec-
tion) or lock the vehicle using the emergency key element
There is a fault with the Intelligent Key sys-
tem
• Lock/unlock the vehicle using the remote control function of the
key.
• Have the vehicle and key checked. It is recommended you visit an
INFINITI retailer for this service.
If the vehicle can also not be locked/unlocked using the remote
control function
• Unlock (see "Locking with the mechanical key" later in this sec-
tion) or lock the vehicle using the emergency key element
• Have the vehicle and key checked. It is recommended you visit an
INFINITI retailer for this service.
The engine cannot be started using the key The on-board voltage is too low
• Switch off non-essential consumers, e. g. seat heating or interior
lighting, and try to start the engine again
If this does not work:
• Check the starter battery and charge it if necessary (see "Battery"
in the "8. Do-it-yourself" section)
or
• Jump-start the vehicle (see "Jump starting" in the "6. In case of
emergency" section)
or
• Have the system checked. It is recommended you consult an
INFINITI retailer.
Pre-driving checks and adjustments 3-13
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