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TROUBLESHOOTING GUIDE
Verify the location of all Intelligent Keys that are programmed for the vehicle. If another Intelligent Key is in range or inside the vehicle, the vehicle
system may respond differently than expected.
Symptom Possible cause Remedy
You cannot lock or unlock the vehicle using
the key
The key battery is discharged or nearly dis-
charged:
• Vehicles without Intelligent Key: try again to lock/unlock the
vehicle using the remote control function of the key. Point the tip
of the key at the driver's door handle from close range and press
the
/ button.
If this does not work:
• Check the key battery (see "Checking the battery" in the "8.
Do-it-yourself" section) and replace it necessary
• Unlock (see "Locking with the mechanical key" later in this sec-
tion) or lock the vehicle using the emergency key element
There is interference from a powerful source
of radio waves
• Vehicles without Intelligent Key: try again to lock/unlock the
vehicle using the remote control function of the key. Point the tip
of the key at the driver's door handle from close range and press
the
/ button.
If this does not work:
• Unlock (see "Locking with the mechanical key" later in this sec-
tion) or lock the vehicle using the emergency key element
The key is faulty
• Unlock (see "Locking with the mechanical key" later in this sec-
tion) or lock the vehicle using the emergency key element
• Have the key checked. It is recommended you visit an INFINITI
retailer for this service.
3-12 Pre-driving checks and adjustments
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