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Error Message Cause Action
See Related Information: Upload Scanned
Data to a Mapped Network Drive (CIFS)
Server.
No Document / Card
• No document or card is loaded.
• The Feed Selector is set incorrectly.
• Load a document or card.
See Related Information:Load
Documents.
• Confirm whether the Feed Selector is
set correctly.
No PC found
The machine is not connected to your
computer.
Connect the machine to your computer,
and then try again.
No Profile found
No Scan to FTP/SFTP profile or Scan to
Network profile is registered.
Configure the Scan to FTP/SFTP profile
or the Scan to Network profile before
using Scan to FTP or Scan to Network.
See Related Information: Set up a Scan to
FTP Profile.
See Related Information: Set up a Scan to
SFTP Profile.
See Related Information: Set up a Scan to
Network Profile.
Not Registered
(Scan)
The email address or SMTP server
address of the scan destination is not
registered.
Make sure the email address or SMTP
server address is correctly configured.
(Secure Function Lock)
A user not registered in Secure Function
Lock is accessing the machine.
Contact your administrator to check your
Secure Function Lock settings.
See Related Information: Secure Function
Lock 3.0.
Remove documents.
Auto Start Scan Mode was enabled
while a document was loaded.
Remove the document, and then reload it.
Replace Pickup Roller
Pick Up Roller has been used over
100,000 times.
Replace the Pick Up Roller with a new
one. Scanning errors may occur if you do
not replace the part.
See Related Information: Replace the
Pick Up Roller.
Replace Separation
Pad
The Separation Pad has been used more
than 10,000 times.
Replace the Separation Pad with a new
one.
See Related Information:Replace the
Separation Pad.
Scheduled Maintenance
Alert
The Pick Up Roller and Separation Pad
have been used over 5,000 times.
Clean the Separation Pad and Pick Up
Roller. Paper jams and reduced scan
quality issues may occur if you do not
clean them.
See Related Information: Clean the
Scanner and Rollers.
Sending Error
The Scan to FTP/SFTP profile, Scan to
Network profile or Scan to Email Server is
not configured correctly.
Make sure the Scan to FTP/SFTP profile,
Scan to Network profile or Scan to Email
Server is configured correctly.
Configure the Network Settings.
Server Time out
The machine was disconnected from the
Scan to FTP/SFTP profile, Scan to
Network profile or Scan to Email Server.
Make sure the Scan to FTP/SFTP profile,
Scan to Network profile or Scan to Email
Server is configured correctly.
Configure the Network Settings.
Setting Lock
Adding a new shortcut was attempted
while the Setting Lock was turned on.
Disable the Setting Lock.
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