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Paper Is Jammed inside the Machine
If the jammed paper tears and you cannot remove the paper from the paper output slot or if the jammed
paper remains inside the machine, remove the paper following the procedure below.
Watch the movie (Windows)
Watch the movie (Mac)
Note
• If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to
cancel print jobs before turning off the machine.
1.
Turn off the machine, and unplug the power cord of the machine from the power supply.
2.
Lift up and open the operation panel until it stops.
Important
• Do not touch the clear film (A) or the white belt (B).
If the paper or your hands touch these parts and blot or scratch them, the machine can be
damaged.
3. Make sure that the jammed paper is not under the print head holder.
If the jammed paper is under the print head holder, move the print head holder to the right edge or the
left edge whichever is easier to remove the paper.
When you move the print head holder, hold the top of the print head holder and slide it slowly to the right
edge or the left edge.
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