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If an Error Occurs
When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
message is displayed automatically. Take the appropriate action described in the message.
When an error occurs, a Support Code (error number) is displayed on the computer screen or the touch
screen.
• When a Support Code and a message are displayed on the computer screen:
• When a Support Code and a message are displayed on the touch screen:
For details on how to resolve errors with Support Codes, refer to Support Code List.
Note
• You can confirm the actions against errors with Support Codes on your computer or on the touch
screen by searching a Support Code.
Click Here to Search
For details on how to resolve errors without Support Codes, see A Message Is Displayed.
911
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