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Before calling for assistance or service, please check the “Troubleshooting” section. It may save you the cost of a service call.
If you still need help, follow the instructions below. When calling, please know the purchase date and the complete model and serial
numbers of your appliance. This information will help us to better respond to your request.
If You Need Replacement Parts
If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit
right and work right because they are made with the same precision used to build every new Jenn-Air
®
appliance.
To locate factory specified parts in your area, call us or your nearest Jenn-Air designated service center.
IN THE U.S.A.
Call the Jenn-Air Customer eXperience Center toll-free:
1-800-JENNAIR (1-800-536-6247) or visit our website
at www.jennair.com.
Our consultants provide assistance with:
Scheduling of service. Jenn-Air
®
appliances designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service anywhere in the United States.
Features and specifications on our full line of appliances.
Referrals to local Jenn-Air
®
appliance dealers.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
For further assistance
If you need further assistance, you can write to Jenn-Air with any
questions or concerns at:
Jenn-Air Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
IN CANADA
Call the Jenn-Air Canada Customer eXperience Centre toll-free:
1-800-JENNAIR (1-800-536-6247) or visit our website at
www.jennair.ca.
Our consultants provide assistance with:
Scheduling of service. Jenn-Air
®
appliances designated
service technicians are trained to fulfill the product warranty
and provide after-warranty service anywhere in Canada.
Features and specifications on our full line of appliances.
Referrals to local Jenn-Air
®
appliance dealers.
Installation information.
Use and maintenance procedures.
Accessory and repair parts sales.
For further assistance
If you need further assistance, you can write to Jenn-Air Canada
with any questions or concerns at:
Customer eXperience Centre
Jenn-Air Canada
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
For accessories in the U.S.A., you can visit our website at www.jennair.com or call us at 1-800-JENNAIR (1-800-536-6247).
In Canada, visit our website at www.jennair.ca or call us at 1-800-JENNAIR (1-800-536-6247). Or see the “Accessories”
brochure to order.
affresh
®
Stainless Steel Cleaner
(stainless steel models)
affresh
®
Stainless Steel Cleaning Wipes
(stainless steel models)
Gas Grate/Drip Pan Cleaner
affresh
®
Kitchen and Appliance Cleaner
Stainless Steel Griddle Cover
Wok Ring
Extendable Roller Rack with Handle
Broiler Pan Kit
ASSISTANCE OR SERVICE
ACCESSORIES
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