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35
If you experience Possible Causes Solution
Nothing will operate. A household fuse has blown
or a circuit breaker has tripped.
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Surface burners will not
operate.
This is the first time the surface
burners have been used.
Turn on any one of the surface burner knobs to release air from
the gas lines.
The control knob is not set
correctly.
Push in knob before turning to a setting.
The burner ports are clogged. Clean clogged burner ports with a straight pin.
Surface burner flames are
uneven, yellow, and/or
noisy.
The burner ports are clogged. Clean clogged burner ports with a straight pin.
On models with caps, the burner
caps are not positioned properly.
Make sure alignment pins are properly aligned with the
burner cap.
Propane gas is being used. The range may have been converted improperly. Contact
a trained repair specialist.
Surface burner makes
popping noises.
The burner is wet. Let it dry.
Burner sparks but does
not light.
There is continuous sparking, but
the burner does not light.
Discontinue use of the surface burner and contact a service
technician.
Excessive heat around
cookware on cooktop.
The cookware is not the proper
size.
Use cookware about the same size as the surface cooking
area or surface burner. Cookware should not extend more
than ¹⁄
2" (1.3 cm) outside the cooking area.
Cooktop cooking results
not what expected.
The proper cookware is not being
used.
Use medium-to-heavy cookware made of the material that cooks
food the way you want. The best cookware should have a flat
bottom, straight sides, and a well-fitting lid.
The control knob is not set to the
proper heat level.
Set the Cooktop Control to HI, MED, or LO, depending upon
the type of cooking you want to do.
The range is not level. The range must be level for the griddle to operate properly.
See the Installation Instructions for leveling instructions.
Oven will not operate. This is the first time the oven has
been used.
Turn on any one of the surface burner knobs to release air from
the gas lines.
The electronic oven control is not
set correctly.
Make sure you have followed the instructions for the function
you want to perform.
A Delay Start has been set. This will cause the oven to start at a later time.
On some models, Lock Buttons
Now is set.
All the buttons will be locked. Slide the bar up on the main
screen to unlock the button/screen.
On some models, the Sabbath
mode is set.
This mode allows oven operation in keeping with the Jewish
Sabbath. When set, only the number and start keys will function.
Oven temperature too high
or too low.
The oven temperature calibration
needs adjustment.
Select the temperature offset up to +35°F.
Cooling fan runs during
baking, broiling, or cleaning.
It is normal for the fan to automatically run while the oven
is in use or for some time after the oven is shut off to cool
the electronic control.
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid
a service call, refer to the “Warranty” section in these instructions and scan the code there with your mobile device, or visit
https://jennair.custhelp.com. In Canada, visit http://www.jennair.ca.
TROUBLESHOOTING
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