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The following image shows examples of the roller location for various printers.
Figure 6-3 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over.
Do not fan
the paper.
Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the
stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends
down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process.
This process releases individual sheets without introducing static electricity. Straighten the paper
stack against a table before returning it to the tray.
Figure 6-4 Technique for flexing the paper stack
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2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
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Chapter 6 Solve problems
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